Business Operations Manager

Business Operations Manager (Skincare Retail Brand – Gbagada, Lagos)Are you an organized, detail-oriented, and people-focused professional passionate about structure and efficiency?Our fast-growing skincare retail brand based in Gbagada, Lagos is looking for a Business Operations Manager to oversee and streamline our daily operations while helping us scale sustainably.About the RoleThe Business Operations Manager will be responsible for managing the entire business structure, ensuring smooth coordination between retail, inventory, customer care, and management teams. You’ll be at the heart of business growth — implementing systems, improving workflows, managing vendors, supervising staff, and ensuring excellence across all touchpoints.Key Responsibilities• Oversee daily store operations and ensure smooth workflow across departments • Implement effective operational processes for sales, customer service, and inventory management • Supervise and mentor team members to ensure accountability and efficiency • Work closely with the accounting and sales teams to track performance and profitability • Develop and enforce standard operating procedures (SOPs) for all business units • Manage relationships with vendors, logistics partners, and service providers • Monitor inventory levels and coordinate restocking based on sales trends • Ensure excellent customer experience both in-store and online • Prepare regular reports on operational performance and recommend improvements • Drive continuous process optimization and cost-effective resource managementRequirements• Minimum of 2 years in an operations role and 3+ years in a managerial capacity • Proven experience in retail, skincare, beauty, or cosmetics industries (preferred) • Strong leadership, communication, and problem-solving skills • Excellent knowledge of operational systems, workflow creation, and team management • Familiarity with inventory tools, POS systems, and basic accounting software (e.g., Zoho Books, QuickBooks, or similar) • Highly organized, dependable, and proactive with strong attention to detail • Must reside within or around Gbagada, Magodo, Maryland, Ikeja, Ojota/Ketu, or OguduSalary & Benefits• Competitive monthly salary (based on experience) • Performance-based incentives • Opportunity to work with a growing brand redefining skincare retail in NigeriaHow to ApplyIf you’re passionate about structure, leadership, and growth, and you want to be part of an innovative skincare retail brand, we’d love to hear from you!