Business Operations Specialist (Customer Engagement)

390 Technologies is on a mission to build the essential operating system for modern, scaling African enterprises. We provide an integrated technology platform that delivers Structure, Clarity, and Control, empowering founders to build businesses that last. We are looking for team members who are passionate about solving the real-world operational challenges that Nigerian entrepreneurs face every day.The Opportunity: Be Our Frontline ConsultantAre you the person your friends come to for business advice? Do you have a natural talent for looking at a business process and instantly seeing how to improve it?We are looking for a sharp, empathetic, and operationally-minded Business Structuring Advisor to manage the most critical part of our sales funnel: the first conversation. When high-intent leads reach out via Instagram DMs from our ad campaigns, you will be the first point of contact. This isn't a typical sales or social media role. You will act as a frontline consultant, diagnosing business problems, providing immediate value, and demonstrating the power of "Structure and Clarity" from the very first interaction.What You'll Do:Lead Triage & Rapid Response: You will own our Instagram & LinkedIn DMs, providing timely, professional, and insightful responses to all inbound leads.Operational Diagnosis & Needs Analysis: Skillfully ask probing questions to understand the unique operational challenges of each prospect, whether they're in retail, services, or manufacturing.Consultative Problem-Solving: Answer complex, operations-related questions on the fly, relating them back to solutions within the 390 platform.Lead Qualification: Use your operational knowledge to determine if a prospect is a good fit for our high-touch "390 Advisory Program" or our self-service SaaS platform.Discovery Call Scheduling: Seamlessly convert qualified, high-value conversations into scheduled discovery calls for the senior team.Market Intelligence & Feedback Loop: Track and categorize common questions and pain points to provide critical feedback to our marketing and product teams.Who You Are (The Ideal Profile):An Operational Thinker: You have 2-4+ years of hands-on experience in a role that required deep operational knowledge. This could be as a junior business consultant, an operations manager, a business analyst, or even a successful entrepreneur who has scaled their own SME.An Exceptional Communicator: You have outstanding written communication skills, with the ability to convey complex ideas with clarity, empathy, and authority in a chat format.A Natural Diagnostician: You are curious and love getting to the root of a problem. You listen more than you talk and know how to ask the right questions.Persuasive & Goal-Oriented: You have a natural sales instinct and can guide a conversation towards a desired outcome without being pushy.Tech-Savvy: You are comfortable with social media platforms (especially Instagram) and are quick to learn new software tools.What We Offer:A healthy work-life balance, including 20 days of paid annual leave.A pivotal role at the intersection of sales, marketing, and operations with a direct impact on revenue.The opportunity to become a true expert in SME operations across various industries.A clear path for growth within a fast-moving, mission-driven company.