Business Process Manager

About the RoleAt Carro, we’re seeking a Business Process Manager to lead cross-functional process improvement initiatives that drive operational efficiency and business impact. This role requires strong analytical thinking, stakeholder alignment, and a focus on scalable, data-backed solutions.You’ll map workflows, identify inefficiencies, and integrate tools like GenAI to elevate how we operate across teams and markets. If you thrive at turning insights into action and enjoy working across functions to drive continuous improvement, this is the role for you.What will you do:Analyze, design, implement, and monitor business processes to ensure they support Carro’s strategic objectives and operational needs.Identify inefficiencies and areas for improvement in existing workflows, using data-driven analysis and process mapping tools.Collaborate with team members across functions and business units to gather requirements, map current processes, and recommend enhancements.Lead and manage process improvement projects, including planning, budgeting, resource allocation, and team oversight.Monitor key performance indicators (KPIs) and metrics to track the effectiveness of process improvements and report on outcomes.Support the integration of GenAI tools to optimize business processes; these include prompt engineering-related tasks, i.e., design, test, and refine prompts used in ChatGPT to ensure they generate accurate, relevant, and contextually appropriate responses for various business applications.Train team members and employees on new processes, best practices, and process improvement techniques.Foster a culture of continuous improvement and innovation within the organizationWhat you will need:Experience: At least 5 years of experience in business process management or a related field, with a proven track record of leading process improvement initiatives.Technical Skills: Proficiency in programming languages such as Python, SQL.Business Acumen: Demonstrated ability to connect data insights with business strategy, with a focus on driving results.Communication Skills: Excellent verbal and written communication skills, with the ability to present complex data insights to non-technical stakeholders. 1Analytical Mindset: Strong problem-solving skills with a passion for data-driven decision-making.Team Player: Ability to work collaboratively in a fast-paced environment and manage multiple projects simultaneously.About Carro Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 7 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.coWhy work with Carro?Join the region’s largest online automotive marketplace with offices in 7 countries.Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learningFormal and informal learning and development programmes to support your growth and career progression.Comprehensive benefits including medical, insurance and wellbeing.Flexible working arrangements upon request.Learn from some of the most experienced mentors in the technology and automotive space.Meet and interact with colleagues from all around Asia.Pursue opportunities to work at departments in other countries and regions.Diverse and inclusive working environment with modern workspaces.Fun and engaging employee events, initiatives, and celebrations.Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit: www.carro.co