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Avanciers Inc.

Business System Analyst

Avanciers Inc. • Toronto • onsite
Posted: 52 minutes ago
Information Technology mid

Job Description

Avanciers is hiring Business Systems Analyst – IVR & Contact Center at Toronto, ON for one of our Fortune 500 client. This is a Full Time role with the client. Benefits will be covered by the Client.Role:- Business Systems Analyst – IVR & Contact CenterLocation:- Toronto, ONDuration:- Full TimeBusiness System Analyst with IVR and Contact Center knowledgeTechnical – Java API and Data Management understanding.Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect).Experience with integration with contact center systems and Call flowsProficiency in process mapping, requirements gathering, and stakeholder management.Familiarity with tools such as JIRA, Confluence, and MS Visio.Excellent communication and documentation skills.

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