Senior Infrastructure Technician

Location: Saskatoon, SK (In-Person, No Remote)Salary: $75,000 – $85,000 annuallyRivercity Technology Services is an established managed service provider serving small and medium-sized businesses throughout Saskatchewan. We deliver comprehensive IT support, infrastructure management, and cybersecurity solutions with a focus on building long-term client relationships through exceptional service delivery.Position SummaryWe are seeking an experienced Senior Infrastructure Technician to join our technical team. This position requires a strong foundation in Windows Server administration, networking infrastructure, and Microsoft 365 security, combined with excellent client communication skills. The successful candidate will provide advanced technical support while contributing to infrastructure projects and mentoring junior team members.This is a client-facing role where approximately 60% of your time will be dedicated to resolving escalated support tickets and 40% to infrastructure projects. The ability to context-switch between urgent client needs and strategic initiatives is essential.Core ResponsibilitiesTechnical Support & Problem ResolutionDiagnose and resolve complex technical issues across Windows Server, networking, and Microsoft 365 environmentsProvide escalation support for challenging tickets that require advanced troubleshootingRespond to critical client incidents with appropriate urgency and professionalismDocument resolutions and contribute to the company knowledge baseInfrastructure ManagementDesign and implement networking solutions including site-to-site VPNs, VLANs, and routing configurationsManage Active Directory, DNS, DHCP, Group Policy, and Azure AD ConnectAdminister Microsoft 365 security posture and Intune device managementLead infrastructure upgrade and optimization projectsPerform capacity planning and system health monitoringClient Relationship ManagementCommunicate technical concepts clearly to non-technical stakeholdersBuild and maintain positive relationships with client contactsProvide technical guidance and recommendations aligned with client business objectivesParticipate in client meetings and project planning sessionsTeam CollaborationMentor Level 1 and Level 2 technicians through complex technical challengesShare knowledge and best practices with the technical teamCollaborate on problem-solving and continuous improvement initiativesContribute to internal training and documentation effortsRequired QualificationsTechnical Skills5+ years of hands-on IT experience in a support or infrastructure roleAdvanced proficiency with Windows Server administration (Active Directory, DNS, DHCP, Group Policy)Strong networking knowledge including VLANs, VPNs, routing, and network troubleshootingDemonstrated expertise in Microsoft 365 administration, security configuration, and Intune device managementExperience with Azure AD Connect and hybrid identity managementSolid understanding of backup solutions, disaster recovery, and business continuity principlesProfessional SkillsExcellent verbal and written communication abilitiesSystematic approach to troubleshooting and problem resolutionStrong organizational skills and ability to manage multiple prioritiesClient service orientation with professional demeanorTeam-oriented mindset with willingness to share knowledgeAdaptability and comfort with changing prioritiesPreferred QualificationsPrevious experience in a managed service provider environmentMicrosoft certifications (Azure, Microsoft 365, or Windows Server focus)CompTIA Network+ or equivalent networking certificationExperience with RMM platforms and PSA ticketing systemsFamiliarity with Ubiquiti networking equipmentKnowledge of virtualization technologies (VMware, Hyper-V, Proxmox)Work EnvironmentLocation: In-office position in Saskatoon, Saskatchewan. Remote work will be considered for candidates with exceptional qualifications who can demonstrate strong remote collaboration capabilities.Schedule: Monday through Friday, 8:00 AM to 5:00 PM, with participation in a rotating on-call scheduleTeam Structure: Collaborative environment with direct access to technical leadership and opportunities for professional growthCompensation & BenefitsSalary Range: $75,000 - $80,000 annually, commensurate with experience and qualificationsBenefits Package:30 days paid vacation annuallyHealth, dental, and vision coverage (50% employer-paid premiums)RRSP matching program (up to 5% of annual salary)Health Spending Account ($500 annually)Wellness Spending Account ($250 annually)Professional development support, including training and certification fundingComplimentary parkingProfessional Development:Structured learning time dedicated to skill developmentSupport for industry certificationsAccess to a modern technology stack and diverse client environmentsCareer advancement opportunities as the company growsApplication ProcessWe appreciate your interest in joining Rivercity Technology Services. To apply, please submit:Current resume highlighting relevant technical experienceBrief cover letter addressing your experience with Windows Server, networking, and Microsoft 365 environments (please note AI "curated" resumes will be ignored)As we carefully review all applications, we want to let you know that we appreciate the time and effort you've invested in applying for a position with us. Our team is diligently working through each application to identify candidates whose skills and experience align closely with the requirements of this role.Please understand that due to the high volume of applications we receive, only selected candidates will be contacted for the next steps in our hiring process. While we would love to reach out to each and every one of you, we want to ensure that we dedicate the time and attention needed to consider each application thoroughly.Application Deadline: Applications will be reviewed on a rolling basis until the position is filled.Rivercity Technology Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.