Business Systems Administrator

Job Title: Business Systems AdministratorLocation: Guadalajara THE OPPORTUNITY:At Salesloft, our Business Systems Administrator will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Enterprise Business Systems Team - leading strategy, planning, implementation, advanced configuration, and business process optimization efforts across a set of G&A and Finance systems. You will have a passionate, capable team supporting you.On a day-to-day basis, you will be responsible for the strategy, development, and architecture of systems aligned to a business function. Specifically, you will:efine and maintain RACI (Responsible, Accountable, Consulted, Informed) matrices for all business systems, ensuring clear ownership and accountabilityAnalyze and monitor system usage to identify opportunities for increased adoption, improved utilization, and enhanced valueAct as the product owner for key business systems, defining product roadmaps, prioritizing features, and managing the system lifecycleOwn validation for new system evaluations and purchasesLead ideation, development, and delivery for AI use casesIntegrations and advanced configurations/supportCollaborate with business leaders across departments to align system strategies with business goals and develop integrated system roadmapsIdentify and implement system-driven solutions to optimize business processes, improve efficiency, and reduce manual effortCreate and maintain comprehensive documentation of system data flows, business processes, and configurations to ensure knowledge sharing and system maintainabilityEstablish and enforce standards and procedures for system configuration management to ensure consistency, reliability, and complianceIn addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to impact how we operate internally through technology. You will have an opportunity to make a difference.WHAT WE’RE LOOKING FOR:We are seeking a business systems expert - someone with a drive to produce positive change and an eye for detail. You will have a keen eye for opportunities to improve systems and processes, and you are excited to work cross-functionally to make it happen. You are passionate about building relationships, aligning system outcomes to business goals, and helping others succeed. To thrive in this role, you will constantly be developing your skills, keeping up with software trends, building great relationships internally - understanding their priorities and challenges, and networking externally to learn from others’ experiences.If you’re looking for an opportunity to learn more, do more, and become more, then becoming a Business Systems Administrator is the career path for you!THE TEAM:Our Salesloft’s Enterprise Business Systems team is comprised of seasoned and up-and-coming systems experts who are all aligned on one vision and mission:Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomesMission: Bring science to the art of sales The Enterprise Business Systems team consists of administrators and engineers who drive the business forward and forge their own success. The Lofters on our team share a few common traits: they are self-starters, passionate about solving complex challenges, naturally curious, driven to learn and grow their skills, and aggressively pursuing AI efficiencies.THE SKILL SET:Bachelor's degree in Information Systems, Business Administration, or a related field.Strong understanding of enterprise business systems (e.g., CRM, ERP, HRIS).Experience leading and managing a G&A and Finance system tech stack (i.e. Netsuite, Zone Billing, HiBob)Strong understanding of AI capabilities and tools needed to deliver complex AI solutions.Experience in designing, implementing, and supporting enterprise-level business systems.Proven experience with system integrations and middleware technologies.Excellent analytical, problem-solving, and process optimization skills.Strong communication, collaboration, and stakeholder management abilities.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with business process mapping and documentation.Knowledge of system configuration management principles and best practices.Ability to define and promote best practices for system usage and administration.Familiarity with relevant technologies, such as databases, APIs, and cloud-based platforms.Project management skills, including planning, execution, and risk management.WITHIN ONE MONTH, YOU’LL:Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique Understand the market value proposition for each systemBuild a framework to deliver RACI and begin filling in the templateBegin 1:1’s with your manager, understand your 30-60-90 plan, and meet & shadow current members of the Salesloft teamSet your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve themMeet key partners in your set of business systems - they will be key relationships for your successBegin certification paths for key systemsWITHIN THREE MONTHS, YOU’LL:Complete the RACI matrix for your system stackIdentify opportunities for cost savingsEstablish a stack-ranked list of efficiency improvements and AI use casesBe a systems overview expert for your department(s) - feeling comfortable describing the value we get from each system and how/why they connect to other systemsMeet with your department stakeholders regularly and begin building a system roadmapDeliver a plan for achieving your OKR goals WITHIN SIX MONTHS, YOU’LL:Own advanced configurations of your system stackCompleted documentation on each system and a diagram of interconnected systemsImplement some efficiency/AI improvements and have a formal roadmap for othersShow solid progress on your OKRsWITHIN TWELVE MONTHS, YOU’LL:Be the trusted expert on the assigned system stack, lead relevant evaluations, and make adjustments to the stack for efficiencyDeliver cost savings and increased system value to the businessWHY YOU’LL LOVE SALESLOFT:At Salesloft, we're not just a company, we're a community built on shared values.Lead With Humility and RespectEarn Customer TrustPut Team Over Self Redefine What’s PossibleDeliver Big ResultsSalesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine.In addition to our stand-out organizational health:2024 Best Places to Work Certified for a fourth consecutive yearLeader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024G2 Enterprise Sales Engagement Leader 15 consecutive quartersRecognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement ApplicationsG2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement. We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!WHY SHOULD YOU WORK AT SALESLOFT:You will become part of an amazing culture with a supportive CEO and smart teammates who actually careYou will work with an amazing team you can learn from and teachYou will experience joining a high-growth/high-trajectory organizationYou will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideasYou will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiativesWe have a vibrant, open office that utilizes modern technologyWe firmly believe you will have the opportunity to grow more here than you would anywhere elseSalesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance.We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.Keep an eye on our Careers Page for other positions!It is Salesloft’s intent to pay all Lofters competitive wages and salaries that are motivational, fair and equitable. The goal of Salesloft’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay with our organization.Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.Salesloft embraces diversity and invites applications from people of all walks of life. We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.Base Pay Range$297,000—$509,000 MXN