Business Systems Analyst

Join us and unlock your career potentialAs a Business Systems Analyst at DHL, you will play a crucial role in supporting our transport systems to deliver excellence. As the first point of contact for internal and external stakeholders, you will provide systems support across our Transport business. Working within our fast-paced, time critical, team environment, you will have the autonomy to make decisions and develop professionally. Your duties and responsibilities will include:Provision of 2nd level systems user support for all transport related systems including portal issues, data failures, track and trace, consigning, finance and billingDelivering critical support to ensure customer expectations and SLA’s are metAnalysis and reporting of systems and proceduresAnalytical problem solving and system planning; identifying operational efficiencies and opportunities for improvementSystem set up and onboarding of new customersAd hoc projectsPlease Note DHL Internal applications close on [21-Oct-2025]. DHL Supply Chain is a Great Place to WorkDHL Supply Chain is a division of the DHL Group, the world’s leading logistics company. We provide customised transport, logistics and supply chain solutions to a diverse customer base. Our commitment to innovation, efficiency, and sustainability helps us deliver excellence in logistics and supply chain management.By joining DHL Supply Chain, you are joining a company that offers limitless opportunities to grow. We're proud of our supportive work environment where employees are given the tools and training, they need to learn, grow, and succeed. Beyond our impressive culture, we also offer our employees:A world class training program to expand your skillset and propel your career to new heightsAnnual bonuses and merit reviews to ensure you are rewarded for your contribution to our successStaff engagement opportunities including volunteering opportunities, site events, competitions and our Go Teach, Go Help and Go Green programsEmployee of the month and employee of the year recognitionAccess to Perk-Box, our employee reward program, along with exciting staff discounts at many of our household-name customersDHL Supply Chain is committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.You have the following qualities & qualifications:Tertiary qualifications in Business, Transport, Statistics or similar (desirable)Previous Transport System skills and experienceDeveloped transport, operational, or warehouse knowledge and experience in logistics and supply chain processesSupport or Help Desk experienceWorking knowledge of system, network and data base set-upsSystems administration backgroundStrong analytical & problem-solving skillsAdvanced MS Office, including MS Excel and MS PowerPointEffective written and verbal communication and influencing skillsIf you are a dynamic and results-driven professional with a passion for transportation systems, we would love to hear from you. Apply now and find out why DHL was voted a Great Place to Work.