Call Center Representative

The Client:Our client is a dynamic and service-driven organization focused on delivering exceptional customer experiences. As part of their ongoing commitment to operational excellence and customer satisfaction, they are seeking a motivated and reliable Arabic-speaking Call Center Agent to support their communication and outreach efforts.The Role:As a Call Center Agent, you will be an essential part of the customer service team, responsible for maintaining professional communication with customers while assisting in the day-to-day operations of the business. The ideal candidate will be proactive, honest, and dependable, with strong follow-up capabilities and a customer-first mindset. Key responsibilities include:• Conduct customer calls in a professional and courteous manner.• Clearly communicate offers, targets, and processes to customers.• Adhere to approved scripts and communication guidelines, maintaining company standards.• Record accurate call notes and consistently update internal systems.• Report customer feedback and issues transparently, ensuring proper follow-up until resolution.• Provide cross-functional support to other departments as needed to ensure smooth operations.The Ideal Candidate:• Fluent in Arabic, with basic English communication skills.• Proven experience in customer service or a similar client-facing role.• Strong communication and listening skills, with the ability to explain complex information clearly.• Excellent follow-up and problem-solving abilities.• Proficiency in basic Excel and system navigation.• Strong time management and prioritization skills.• Ability to multitask and remain calm under pressure.• Previous call center experience is an advantage.