Call center trainer - GDS

monitoring and evaluating agent interactions, conducting audits, and analyzing data to ensure adherence to quality standards and improve customer experience. Key responsibilities include auditing calls and cases, providing feedback to agents and management, identifying areas for process improvement, and developing quality reports. You expected to have :at least 6 months quality experience or any similar tasks .1 year experience as a call center/customer care agent for any gsm industry .English level B2 .