Candidate Experience Lead - Agency

ImInclusive is a 360 recruitment solutions social enterprise focused on disability inclusion, it delivers projects across GCC and globally rooted in impact and aims to provide high excellence strategy-driven disability inclusion services for high results yield in both private and public sectors.Role DescriptionThis is a full-time remote role for a Candidate Experience Lead - Agency. The Candidate Experience Lead will oversee the design and implementation of a seamless and engaging candidate experience throughout the recruitment process. Day-to-day tasks include improving recruitment strategies, coordinating with hiring teams, analyzing candidate feedback, resolving candidate concerns, and implementing best practices to enhance the candidate journey. The role also involves maintaining strong communication and collaboration with stakeholders to promote excellent service delivery.QualificationsProven experience in recruitment, talent acquisition, or HR operationsStrong communication, relationship-building, and interpersonal skillsExperience with process design, optimization, and problem-solvingProficiency with ATS systems, candidate management tools, or other relevant technologiesManage multiple priorities and deliver exceptional results in a fast-paced environment which includes many time-bound exercisesStrong analytical skills, attention to detail, and organizational abilitiesExperience with employer branding and candidate experience initiatives is preferredBachelor’s degree in Human ResourcesOn a day-to-day basis, this role includes:Communication & InteractionMaintaining clear verbal communication through phone calls, virtual meetings, and in-person discussions.Delivering written communication through emails, reports, and digital messages in a professional and organized manner.Adapting communication methods when needed, including the use of assistive technologies, sign language, captioning, or alternative communication tools.Time-bound Exercises and team-wide goal deliveryCompleting assigned tasks within defined timeframes, including time-bound assessments, weekly deliverables, and activity reports.Contributing to team-wide goals by coordinating tasks, updating progress logs, and supporting collective timelines.Participating in periodic performance checkpoints, team sprints, or activity cycles that require structured delivery and consistent follow-up.Supporting team goals through shared responsibilities, workflow alignment, and adherence to project milestones.Adjusting work pace or methods as needed while maintaining accuracy and quality, accommodations are welcomed to support equitable participation.Digital & Technical ProficiencyUsing MS Office applications (Word, Excel, PowerPoint, Outlook) to perform daily tasks.Managing Excel-based work such as:Entering and organizing dataApplying formulas in excel sheets, with previous experienceSorting, filtering, and building structured tablesMaintaining well-organized spreadsheets suitable for reportingNavigating digital platforms, internal systems, and databases to complete tasks efficiently.Typing & DocumentationMaintaining consistent typing speed and accuracy when creating or updating documents, records, and digital logs.Documenting information in CRM systems, trackers, and online forms.Reviewing, proofreading, and ensuring accuracy in all written materials.Organization & Workflow CoordinationUpholding structured workflows and tracking progress using project management tools or task lists.Prioritizing assignments, following timelines, and coordinating multiple tasks simultaneously.Maintaining accurate documentation and updating systems in alignment with operational requirements.Workplace Environment & ToolsParticipating in meetings, collaborations, and discussions using preferred communication formats.Operating a computer or adaptive device for extended periods, with the option of accommodations such as ergonomic seating, height-adjustable desks, adaptive keyboards, or screen modifications.Accessing internal platforms (email, HR portals, virtual meeting tools, etc.) to carry out day-to-day responsibilitiesWorkplace Environment & ToolsParticipating in meetings, collaborations, and discussions using preferred communication formats.Operating a computer or adaptive device for extended periods, with the option of accommodations such as ergonomic seating, height-adjustable desks, adaptive keyboards, or screen modifications.Accessing internal platforms (email, HR portals, virtual meeting tools, etc.) to carry out day-to-day responsibilities.Problem-Solving & Decision-MakingInterpreting instructions, analyzing information, and applying practical judgment in routine tasks.Escalating challenges appropriately and coordinating solutions with team members or supervisors.Adapting to new procedures and responding to unexpected situations with professionalism.Professional StandardsUpholding confidentiality, ethical conduct, and respectful interaction across all communication channels.Adapting to feedback, attending training sessions, and engaging in continuous skill development.Maintaining punctuality, reliability, and consistent work practices.Salary and Benefits: Market-standardOur ethos of community, candor and courage drive every part of our work, we welcome applicants both remote or based in UAE (any emirate) and Pakistan (Islamabad), to apply.