Cap St Georges Hotel & Resort is seeking to recruit a Reservations Officer. Responsibilities: Process booking requests and enquiries on a daily basis through all channels (telephone, email, etc. ) within time limits set for the team. Assist guests with enquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, and provide solutions to ensure guest satisfaction and retention. Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special request, and payment details, ensuring completeness and correctness of reservation records.
Manage all enquiries in accordance with Company’s standards and procedures, handling in a professional and efficient manner. Exceed our guest’s expectations when booking by understanding and exhibiting knowledge of our facilities and the local area. Generate daily, weekly, or monthly reservation reportsHandle payment processing for reservations, ensuring accurate and timely transactionsAim to maximize revenue through up-selling of bookings and cross-selling of our Hotel. Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to checkout.
To perform any other duties assigned by the Reservations Manager. Qualifications: Bachelor’s degree or a diploma in Hospitality, Management, or a related field. Previous experience working as a Reservations Officer for 4-5* hotel is preferable. Preferred languages: Russian, Greek, and English. Exceptional Customer Service skills. Enthusiastic, self-motivated, proactive, resourceful with excellent attention to detail. Knowledge of Theova PMS is desirable. Excellent computer literacy. Very good knowledge of MS Excel is a must. Benefits: Competitive salary depending on experience. Continuous personal development and training opportunities. How to apply: Interested applicants can submit their CV at careers@capstgeorges. com
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