Job Description

📍 Location: Elliniko🏢 Department: Frontline / Sales & Customer Experience🧭 Reports to: Frontline ManagerAbout the RoleAt Toyota Ismailos, we believe that every customer interaction shapes our reputation. As a Personal Advisor, you’ll be the face of our dealership — guiding customers through their Toyota journey, from their first visit to after-sales care. You’ll ensure each client enjoys a seamless, personalized, and premium experience that reflects Toyota’s core values of Quality, Respect, and Innovation.Key ResponsibilitiesAct as the main point of contact for customers and prospects throughout the sales and after-sales process.Manage the entire customer journey — from financing, leasing, and insurance to service, maintenance, and renewals.Build long-term relationships through trust, transparency, and proactive communication.Welcome and support customers during all dealership visits, ensuring an exceptional experience.Execute and support commercial activities (sales, after-sales, used cars, accessories, etc.).Identify customer needs and provide tailored mobility solutions.Collaborate daily with the dealership team to achieve commercial and customer satisfaction targets.Contribute to marketing and promotional activities that enhance dealership visibility.Share knowledge and support new or junior team members, fostering teamwork within the Frontline department.Skills & CompetenciesExcellent communication and active listening skills.Strong customer service mindset and professional appearance.Negotiation, persuasion, and problem-solving abilities.Adaptability to diverse customer needs and situations.Team spirit and collaborative attitude.Proficiency in CRM systems and digital tools.Eagerness to learn and stay updated on Toyota’s products, services, and technologies.Preferred QualificationsPrevious experience in automotive sales or customer service.Knowledge of vehicle financing, leasing, and insurance.Familiarity with after-sales processes and customer lifecycle management.Fluency in Greek and English (spoken and written).Why Join Toyota IsmailosAt Toyota Ismailos, you’ll join a team that’s passionate about driving excellence — in customer service, innovation, and teamwork. We offer continuous training, a supportive environment, and the opportunity to grow your career within one of the world’s most trusted automotive brands.If you’re ready to shape the future of mobility with us,👉 Join Toyota Ismailos today and drive your career forward.

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