Case Intake and Document Coordinator

JOB DUCK IS HIRING A CASE INTAKE AND DOCUMENT COORDINATOR For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!Role Overview If you thrive in a fast-paced environment and love helping people through meaningful legal work, then the Case Intake and Records Coordinator role is for you. You’ll be the first point of contact for clients, guiding them through the early stages of their personal injury cases with care and precision. Your ability to stay organized, follow up proactively, and communicate clearly will make a real difference in their journey. This is a role for someone who enjoys solving problems, staying on top of deadlines, and being a steady, reliable presence for both clients and the legal team.Schedule:Monday to Friday from 8:00 AM to 5:00 PM CST (USA)Your Responsibilities Will Include but Are Not Limited To:Managing cases from intake through demand preparationAnswering high volumes of client phone calls with professionalismRequesting and organizing medical records and other documentsMaintaining and updating client files in a structured, accessible mannerFollowing up with clients and courts to ensure case progressTracking deadlines, especially for document requestsWhat We’re Looking For:At least two years of experience in personal injury law preferredAbility to manage multiple cases and tasks simultaneouslySpanish language skills preferred but not requiredFamiliarity with Case management from intake to demand, Document handling and organization, Deadline tracking and follow-up, High-volume phone communication, Client service and supportDetail-oriented and focusedResourceful and persistent -“No” is not an answerSelf-starter who works independentlyPersonable and empathetic communicatorStrong customer service mindsetReliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)Quiet, distraction-free remote work environmentWhat’s In It for You? Monthly compensation starting from 1220 USD to 1320 USDPaid time off and holiday pay.Referral and annual bonuses.100% Remote, Full-Time, Long-Term Career Opportunity.Parental leave.Opportunities for professional development and trainingDedicated support from our team.A chance to work with clients who share our values.Ready to dive in? Apply now and make sure to follow all the instructions!DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.