Claims Examiner - Property and Casualty

About Us‘First' is more than our name, it's our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB As a Claims Examiner for our Property and Casualty division, you will be responsible for collecting and verifying claim information, maintaining accurate records, and updating claims files in the Claims Management Software. You will assist with various claim types, handle client inquiries, and ensure high levels of customer service. Additional responsibilities include reviewing claims with claimants, authorizing repairs, liaising with external agencies, and supporting the efficient operation of the First Response Unit. This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry.

Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

Job ResponsibilitiesCollect and record accurate information and documents from walk-in, electronic, or virtual clients, forwarding them to the Claims Manager for review and assignmentMaintain the New Claims Register and ensure motor claims are properly registeredContact agencies to verify coverage details and submit findings to the relevant Adjuster or Claims ManagerReview and update claims files in the Claims Management Software, ensuring they remain accurate and up to dateAssist with various claim types, including subrogation, marine claims, non-motor claims, and inspections of damaged vehicles, as instructedHandle telephone calls, emails, and correspondence regarding general inquiries, customer complaints, or communications with other insurance companies, ensuring a high level of customer serviceReview claims with claimants, discuss settlements, and authorize vehicle repairs as directedLiaise with police authorities and maintain an effective follow-up and diary management system for claimsVet customer complaints and work with the Claims Manager to ensure timely resolutionRender assistance to ensure the efficient operation of the First Response Unit and complete other duties as assignedComplete additional duties as assigned by managementRequirementsHigh School Diploma or relevant Associates DegreePossess a minimum of three years' experience in the insurance industryAnalyze and adjudicate claims in accordance with contract provisions and standard business practicesManage time and workload effectively to meet productivity targets and deadlines with minimal supervisionApply strong analytical skills and attention to detail when reviewing claim information and documentationActively pursue an Insurance Certificate such as CII or equivalent professional qualificationCommunicate effectively through clear written, verbal, and listening skillsBuild and maintain positive working relationships through strong interpersonal abilitiesDeliver excellent customer service by addressing inquiries and resolving issues professionallyBenefitsCayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance.

Compensation will be commensurate with experience and qualifications.