Center Quality Assurance Supervisor

Department: Center QualityLocation: Carrollton, GACompensation: Up to $70K ($50K - $55K base + up to 25% monthly bonus) + benefitsDescriptionWho We Are:We’re building a better way to donate plasma — one that’s fast, friendly, and powered by smart technology - our donor app makes booking and earning easy for donors, and our team makes every visit feel welcoming and personal. We’ve grown from 2 to 30+ locations in under 3 years, and we’re just getting started. If you want to grow your career with a high-energy team, this is a great opportunity.What You'll do:As the Center Supervisor, you’ll be a key partner to the center leadership team and a visible leader on the donor floor, helping coordinate critical aspects of daily operations while ensuring a safe and welcoming experience. You will be a key part of the culture - jumping in wherever necessary and helping to create a positive environment for the team and our donors. You will have a unique opportunity to be part of a high-growth organization, one that is changing rapidly and creating new opportunities for our high-performing team members. Compensation: Competitive pay + monthly bonus potential Travel: May include short-term travel for training or support at other centersKey ResponsibilitiesStaff Supervision: Support leadership to manage the team of phlebotomists and physician substitutes to hit daily and weekly operational and compliance goals.Operational Oversight: Manage the flow of donors and employees to match the needs of the business (including adherence to SOPs, equipment functionality, etc.)Quality Assurance: Monitor compliance with both regulatory and company requirements for best practices, documenting any deviations from expected behavior.Donor Experience: Have an eye on the end-to-end donor experience. Training & Development: Help train new hires and provide ongoing education to staff on proper techniques, safety protocols, and customer service standards.Inventory Management: Assist with the management of supplies to ensure there are no disruptions to operations.Problem Resolution: Address donor or staff concerns promptly and escalate issues to the Center Leadership as needed.Required Qualifications3+ years of experience in a regulated or process-driven environment (e.g., manufacturing, clinical, or business settings)High school diploma, GED equivalent, or higher educationAbility to lift 50 lbs., sit or stand for extended periods, and enter cold environments (-40°C) for short periodsAbility to work day and evening hours, weekends, holidays and extended shifts as needed.Who You AreA Detail -Oriented Problem Solver – You take ownership. You're excited to get in the weeds, know how to creatively prioritize and solve a long, ambiguous, and evolving task list, are trustworthy and outcomes orientedAn Empathetic Communicator – You know how to adapt your communication style to meet different audiences (staff with different styles, donors, Ops leadership); you have strong conflict resolution skills, are even-keeled under pressure, and know how to motivate and inspire others A Development-Minded Employee - You are self-aware and curious, have integrity, and have a track record of steep learning curves A Data-Driven Decision Maker – You are metrics driven, have strong logical reasoning and decision-making skills, aren’t distracted by one-offs or edge casesWho You Are NotSomeone who isn’t excited to get their hands dirty – while you are hired for a role, our operations are often unpredictable, and we need people willing to jump in where they’re needed.Someone who doesn’t thrive in an environment of continuous change – we are in a hypergrowth stage, which is unique for this industry. We need people who are excited to be with us on this rollercoaster. Someone who wants to clock in and clock out. We are looking for team players who care about the impact their centers have on their communities and the plasma-based medicine, which takes a true ownership mentality and often extra hours.Why Join Parachute?Competitive compensation with bonus potentialMedical, Dental, and Vision insurancePaid time offCompany paid holidaysCareer growth opportunities