Mortgage Service Administrator

Join our dedicated Mortgage Services team in Guernsey as a Mortgage Administrator, where you’ll play a key role in delivering exceptional service from mortgage offer through to redemption. Reporting to the Mortgage Services Manager, this role is ideal for someone with a keen eye for detail, a passion for customer service, and a drive to continuously improve processes and outcomes. You’ll be part of a collaborative team that values integrity, learning, and customer-centricity. Key accountabilitiesMortgage servicesAdminister all mortgage processes with precision and care. Ensure high levels of accuracy in customer transactions, data updates, and rate changes.

Adhere strictly to internal policies, procedures, and mandates. Maintain a strong control environment and uphold customer confidentiality. Customer ExperienceDeliver outstanding service to customers and stakeholders. Champion positive customer outcomes and satisfaction. Respond to queries via phone, email, and mail in a timely and professional manner. Team engagement & leadershipActively engage with company values and challenge unacceptable behaviours. Participate in team meetings and contribute to a collaborative work environment. Change & continuous improvementEmbrace change and suggest improvements to existing processes. Support internal audits and performance reviews with a proactive mindset. Learning & DevelopmentTake ownership of your personal development through training and feedback.

Set clear objectives and work towards performance goals. RequirementsEssential qualifications & skillsMinimum of GCSE pass level or equivalent. High level of accuracy and attention to detail. Strong written and verbal communication skills. Ability to work independently and manage workloads effectively. Proficient in Microsoft Word, Excel, and spreadsheets. Confident in handling client queries across various communication channels. Desirable Qualifications & ExperienceCeMAP or a relevant financial qualification. Understanding of the conveyancing process in the Channel Islands, UK, and Scotland. Experience in mortgage services or financial operations. Familiarity with GDPR and local financial services regulations. Related CareersHead of Risk & ComplianceFunds ManagerBusiness Analyst