Chapter Lead - Insights

Due to team growth, ASB is seeking a passionate and proactive Chapter Lead – Insights sitting in the Decision Science & AI Domain to lead a high-performing team of analysts. This role is pivotal in delivering meaningful insights across customers, products, processes, and channels, all informed by data and analytics. You’ll foster a culture of curiosity, learning, and innovation, empowering your team to solve complex business problems and drive customer outcomes.Key ResponsibilitiesLead, coach, and develop a team of analysts to deliver actionable insights that inform business decisions.Foster a continuous learning culture, encouraging the team to embody ASB’s PACE mindsets: Empowerment, Customer Obsession, Trust, Transparency, and a “Learn it all” attitude.Manage workflow planning and customer expectations for analytics deliverables.Assign responsibilities, set clear objectives, and monitor progress and results, establishing effective feedback loops.Eliminate roadblocks, create focus, and ensure the team spends time on what matters most.Collaborate with the wider analytics team and other Chapter Leads to provide collective insights and drive innovation.Determine and uphold technical standards, tooling, policies, and guardrails for the Chapter.Ensure compliance with people processes, policies, risks, controls, and health & safety/wellbeing requirements.Support workforce and capability planning, ensuring resource solutions meet business demands.Promote knowledge sharing, technical leadership, and a drive for craftsmanship within the team.What You’ll BringDeep technical expertise in analytics, including advanced T-SQL, SAS, Excel, Tableau, Power BI and the ability to master new tools as needed.A people-centered approach, creating a learning and growth environment.Expert analytical skills to work with complex data and deliver relevant, actionable insights.Collaborative leadership style with strong stakeholder management and influencing skills.Proven problem-solving capability with a focus on delivery and challenging the status quo.Excellent communication, presentation, and project management skills.Experience in designing and implementing advanced analytics techniques.A talent for empowering and recognizing team members to get the best out of people.Our ValuesAt ASB, Our DNA Is Built OnEmpowerment over controlPACE over perfectionCustomer obsessionTrust and transparencyWe are united by curiosity, caring, and courage. If you’re ready to lead with these values and make a real impact, we’d love to hear from you!