Chat Support Specialist

As a Chat Support Specialist at RMH Franchise Corporation, you will play a crucial role in providing exceptional customer service and support to our restaurants. You will be the first point of contact for customers seeking assistance, ensuring a seamless and positive experience.Location: United States (Remote)Pay: $27 - $31 per hourResponsibilitiesRespond to customer inquiries and issues via chat in a timely and professional mannerProvide accurate information about our products, services, and promotionsTroubleshoot technical problems and escalate complex issues to the appropriate teamDocument customer interactions and resolutions accuratelyCollaborate with other departments to improve overall customer satisfactionRequirementsExcellent written communication skillsStrong problem-solving abilitiesAbility to multitask and prioritize in a fast-paced environmentPrevious customer service experience preferredFamiliarity with CRM software is a plusQualificationsHigh school diploma or equivalent1+ year of experience in customer supportProficiency in Microsoft Office SuiteAbility to work flexible hours, including weekends and holidaysBenefitsCompetitive salaryHealth, dental, and vision insurancePaid time offCareer development opportunitiesEmployee discounts at our restaurants