Chief of Staff

Company & Role OverviewHigh blood pressure is the world's most common disease and causes 18M deaths/year. At Hilo by Aktiia, we believe the key to improving cardiovascular health is to provide patients and physicians with a deeper understanding of the blood pressure pattern. Before Hilo, it was not possible to monitor cardiovascular health at scaleWe are a venture-backed start-up that has raised over $96M from top-tier investors in Europe and the United States. We have developed and brought to market the world's first continuous blood pressure monitor. Our technology is based on 18 years of research by our founders at the prestigious Swiss Center for Electronics and Microtechnology (CSEM). Hilo by Aktiia's solution has been validated through extensive clinical trials and received a CE Mark as a Class IIa medical device under MDR leading to commercial access of approximately 43 countries worldwide.To strengthen our team and operations, we are looking for a Chief of Staff.Our Chief of Staff acts as the CEO's operational right hand - ensuring the company runs efficiently and that priorities are executed with focus and discipline. This role connects strategy with execution, drives cross-functional alignment, and ensures teams deliver against company objectives. It's both strategic and hands-on, with responsibility for operational cadence, internal communication, and key business processes - including customer service and B2B operations.We are a hybrid/remote company. Nevertheless, this role requires frequent presence in our office in Nauchâtel, Switzerland. Ideally you're based in the Neuchatel area or you are willing to travel frequently, if you're based in another European country.Core ResponsibilitiesCompany OperationsOwn and optimize the company's operating rhythm - company and leadership meetings, OKRs, dashboards and board preparationOversee day-to-day operations, ensuring workflows and systems scale effectively as the company growsIdentify and remove bottlenecks, enabling faster, clearer execution across teamsMaintain accountability across teams and ensure key initiatives are delivered on timeCustomer Service OperationsLead customer support operations to deliver timely, compliant, and effective high quality serviceMaintain high customer satisfaction (CSAT/NPS) through process and communication improvementsEnsure compliance with MDR and ISO 13485 standardsIntegrate AI-driven tools and automation to scale customer operations efficientlyB2B OperationsOversee operational execution for healthcare and enterprise partners, from onboarding to post-sale supportBuild scalable systems and processes to manage partner growth, compliance and retentionInternal Alignment & CommunicationAct as a key connector between the CEO, leadership team, and wider organization - ensuring clarity, cohesion and transparencySupport decision - making through structured follow-up, documentation, and reportingFoster a culture of accountability, operational excellence and cross-functional collaborationRequirementsBackground & Experience5+ years in operations, consulting, or business management rolesProven success driving execution and alignment across multiple functionsStrong analytical and organizational skills; adept at managing competing priorities in a fast-paced environmentExceptional communication and project management capabilitiesExperience in a scale-up and investor environment. Experience in Tech, Medtech or Consumer Health is a plus, but not mandatoryKey KPIsExecution rate of company OKRs and strategic initiativesOn-time delivery of operational and cross-functional initiativesCustomer satisfaction (CSAT/NPS) and process efficiency metricsQuality and timeliness of leadership and board deliverablesWhat Success Looks LikeThe company runs on a clear, predictable operating rhythmLeadership and teams are aligned, communication flows seamlessly, and accountability is highOperational bottlenecks are identified and resolved quicklyCustomer satisfaction scores steadily improve. The CEO and leadership team see this role as the beating heart of the companyBenefitsThe opportunity to contribute to working with a cutting edge technology that has the power to influence people's lives Competitive salary and equity program.