Chief Operating Officer (Fractional)

Fractional COO – Bid13Be the Architect of Scalable Growth at a Fast-Rising Tech VentureWork with BID13 — a leading international startup at the forefront of the online storage auction industry.We're transforming a traditional, overlooked market with technology, transparency, and a platform that connects storage facilities with thousands of bidders across North America. Think eBay meets real estate foreclosure — but faster, leaner, and growing like crazy.With traffic and transactions soaring, we’re entering a new era of operational scale — and we need the right leader to help us make the leap, 3 days a week $500 per day.Your Role: Fractional COO / VP of OperationsWe’re a company in motion — scaling fast and entering a transformative phase of growth. After rapid early success, we’re now shifting gears: moving from reactive operations to strategic execution, and from heroic individual efforts to repeatable, scalable systems. With sales and support teams (11 staff total) hungry for structure and clarity, we’re ready for a leader who can harness this momentum and drive the next stage of our expansion.We're looking for a Fractional COO / VP of Operations to partner with leadership and implement the systems, processes, and accountability that will fuel 50% revenue growth in year one — and set the stage to double again in year two. This is a rare opportunity to shape a high-growth company from the inside, right at a crucial inflection point.Your Mission: Build What ScalesDesign and enforce high-impact operational systems that:Replace chaos and firefighting with clarity and consistencyEmpower teams with the tools, training, and accountability they craveFree leadership (especially the CTO) from daily ops to focus on growthDirectly support aggressive, measurable revenue expansionWhat You’ll AchieveFirst 60 DaysAlign leadership on a focused, high-impact set of metrics that reflect our growth prioritiesWin buy-in across teams for a shared operational visionBy 90 DaysImplement KPIs and OKRs across sales and supportLaunch dashboards and weekly reporting for radical visibilityEstablish a rhythm of weekly accountability check-ins that reinforce ownership and alignmentBy Month 4Culture shifts visibly — teams collaborate, execute, and take initiativeCTO is no longer a bottleneck for support or operational decisionsBy Month 6Recurring blockers are resolved before they escalateSupport team operates independently with 7-day coverageTraining systems and internal wikis enable ongoing upskillingSales and support execution is consistent and measurableZero missed tickets or preventable sales lossesBy Month 12Training, sales/support ops, and event execution (conventions, outreach, follow-ups) are fully systematizedAchieve 50% revenue growth with clear runway to double again next yearWhat You BringSystems Builder — You turn growing chaos into organized scale, fast.Operational Rigor — You establish metrics that matter and ensure they drive daily behavior.Culture Shaper — You lead change without crushing agility — people follow your systems because they work.Growth Translator — You connect day-to-day ops directly to revenue goals.Empowering Coach — You design training that scales people, not just processes.Confident Executor — You’ve stabilized teams before — balancing humility with firm leadership when it counts.Conflict Resolver — You’re skilled at navigating team tensions and turning friction into forward momentum, fostering alignment without avoiding hard conversations.Why This Role? Why Now?Massive Impact: Your work will directly drive revenue, accountability, and long-term scalability.Flexibility: Start fractional (3 days/week) and taper as systems solidify.Leadership Role: Report directly to the executive team and co-shape our operational future.Right Time, Right Role: Step into a fast-scaling business at the exact moment your skill set can have the biggest impact — and help us build something lasting.Where We WorkOur bright, open office is located just off Highway 401 and Markham Road — easy to reach from anywhere in the GTA. We offer free parking, excellent transit access, and a range of great lunch spots nearby. It’s a workspace designed for momentum, collaboration, and high performance — just like this role.