Chief Operating Officer

Yutori Method™ is managing the recruitment for this role.*This role requires full professional proficiency in English. The COO will lead a Spanish-speaking team in Costa Rica.This is a full-time, in-person executive leadership position based in Pavas, San José, Costa Rica. Candidates must be authorized to work in Costa Rica.About TIPSTIPS is a fast-growing organization committed to delivering exceptional service through operational excellence, trusted leadership, and a culture anchored in our values: Serve with Enthusiasm, Make It Happen, Growth and Improvement, and Teamwork.As the company continues to scale, TIPS is seeking a Chief Operating Officer (COO) to unify teams, strengthen leadership, and build the operational foundation that drives sustainable and profitable growth.About the RoleThe COO is the executive responsible for turning the CEO’s vision into reality. This role runs the day-to-day operations of the business, ensuring that every department is aligned, accountable, and operating within a strong execution framework.EOS (Entrepreneurial Operating System) is central to how TIPS functions, and the COO will be the owner and driver of EOS across the organization. This includes leading L10 meetings, overseeing scorecards and rocks, building cross-functional systems, and establishing a rhythm of communication that keeps the entire team aligned.The COO will:Lead the leadership team with clarity, consistency, and measurable accountabilityBuild the operational infrastructure needed for scalable growthStrengthen organizational alignment across long-tenured and newly hired staffImprove execution quality and eliminate bottlenecksDrive financial discipline and operational excellenceThis is the key operational role responsible for transforming strategy into action and ensuring that TIPS grows with stability, unity, and excellence.What You’ll Lead1. People Leadership & Team PerformanceLead weekly, quarterly, and annual leadership reviewsImplement and reinforce EOS people tools (L10s, quarterly reviews, People Analyzer, accountability chart)Track rocks, KPIs, and leadership commitments with strong follow-throughCoach emerging leaders and strengthen leadership maturity across the organizationRebuild unity and trust post-transition and cultivate a culture of collaborationOversee alignment between Sales, Marketing, Operations, and Client SuccessDrive adoption of digital, AI-forward, and productivity-enhancing tools2. Operations & EOS ExecutionLead companywide EOS implementation and operational cadenceOwn annual & quarterly planning: KPIs, scorecards, rocks, accountability chartBuild a KPI management system with triggers, deadlines, and accountability ownersRebuild and maintain SOPs with a follow-by-all update rhythmImprove process efficiency, profitability, and execution qualityMaintain communication rhythms that keep the CEO informed without bottlenecksImplement customer feedback loops that produce actionable operational insights3. Organizational Alignment & CultureBuild a companywide leveling system with clear expectations and advancement pathsOperationalize core values in daily behaviors and management routinesLead change management efforts, ensuring clarity, transparency, and follow-throughPartner with HR and Tips University to define priority competencies and link learning programs to promotion pathwaysUse performance insights to identify high-potential internal talent4. Finance & BudgetingLead annual budgeting aligned with strategic prioritiesOversee P&L planning and collaborate on financial reportingImplement structured cash flow monitoring and financial controlsImprove margins by identifying inefficiencies and optimizing cost structuresBuild forecasting tools to support long-term financial planningWho Thrives in This RoleThe ideal COO is a:Strong people leader with proven experience elevating and aligning teamsSkilled EOS operator capable of running an entire organization on the systemBuilder of clarity, accountability, and operational rhythmEffective communicator who can unite long-tenured staff and new hiresAnalytical operator with strong judgment and financial acumenProcess optimizer who improves execution quality across all departmentsTrusted partner to the CEO with a track record of stabilizing and scaling operationsRequirementsEducationBachelor’s degree (preferred)Master’s in Business or related field (preferred)ExperienceEnglish and Spanish speaking professional level proficiency8–10 years in senior operations or leadership roles (COO, GM, or similar)Proven success implementing EOS or similar operating frameworksDemonstrated ability to lead cross-functional teamsEnglish fluency required; ability to lead Spanish-speaking teamsFull cycle sales processesOrganizational behaviorBusiness systems and process optimizationAI and automationProject managementFinancial modelingCRM: Bitrix24 (required)Project Management: Bloom Growth or similar (required)Google Suite & Microsoft Office (preferred)Zapier (preferred)ChatGPT or similar tools (required)Work Environment & CompensationLocation: Pavas, San José, Costa Rica (in person)Start Date: January 26, 2026Hours: 8:00 AM – 6:00 PM CST (flexible as needed)Salary: $84,000–$108,000 USD annualAuthorization: Must be authorized to work in Costa RicaAccommodations: Available for qualified individuals with disabilities