The Customer Care - Representative Will Be Responsible For Effectively And Efficiently Handling Both Inbound And Outbound Calls Of Cim Finance, To Offer Customer Care Of a High Standard Whilst Solving Queries And Requests Raised By Both Existing And Potential Customers Of Cim Finance. The Customer Care - Representative Operates On a 24/7 Basis: Working HoursShift System: Shift 1 – 8h30 to 17h00 (In office)Shift 2 – 16h00 to 00h30 (WFH)Shift 3 – Midnight to 09h00 (WFH)Sundays & Public Holidays: Work from home – (As per Shift system)Customer Care - RepresentativeSundays & Public Holidays:
Work from home – (As per Shift system)Apply Now →ResponsibilityManage large amounts of inbound and outbound calls in a timely manner and initiate follow up where necessary. Ensure customers queries are answered with the aim of a first time resolution and any unresolved query is escalated to management accordingly. Provide the best Customer Care experience to all customers. Assist in the resolution of customer service issues or complaints. Assists in the development of feedback or complaints procedures for customers to use. Document all call information on the company database to keep each customer record updated.
Ensure positive and excellent customer experienceProfileSchool leavers certificateStrong phone and verbal communication skills along with active listeningPrevious experience in a call centre environment will be an advantageExcellent data capture and keyboard navigation skillsCustomer focus and adaptability to different personality typesAble to work on a roaster basis (night shift)We believe in equal opportunitiesCim Finance is committed to cultivating an inclusive and equitable workplacewhere everyone feels valued and empowered to grow. We welcome individualsFrom All Backgrounds, Identities, Abilities, And Life Experiences. Diversitystrengthens us. It fuels innovation, drives success, and enriches our collectiveexperience.
We are dedicated to providing our team with the support, resources,and opportunities they need to achieve their full potential.
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