Claims Coordinator - OFM

OverviewClaims Coordinator performs loss recovery of debt for the City-County enterprise, including the subrogation of property damage recovery with insurance vendors and/or citizens, issuance of demand letters and coordination of aged debt to outside Collection or Legal Firms.Position ResponsibilitiesMaintains the debt database, including older expired debt that is beyond the statute of limitations.Processes daily “Controller” reports to Accounts Receivable and credits recovery back to appropriate agencies.Performs subrogation, negotiations with clients, particularly with insurance vendors on property damage recovery.Manages and develops payment plans with clients.Reviews crash reports for collection opportunities, works with safety staff and IMPD to ascertain reports on property damage.Composes and communicates reports as necessary on a weekly, monthly, and year-to-date basis for recovery.Performs at or exceeds annual recovery goals.Evaluates deposit reports from outside collection firms.Supports management during periodic audit reviews.Evaluates vendors as part of an RFP review team when necessary.Promotes the goodwill of the Unit and seeks to attract more program debt.Supports the Fire Department with collection of Inspections and payments.Pursues delinquent payments through the recovery process.Supports the Clerk’s office with the collection of court fees/fines, delinquent traffic court tickets, and probation fines.Submits updates to the SharePoint site for IndyStat reporting to the Mayor’s Office.Maintains appropriate records, files, documentation, etc.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.QualificationsHigh School Diploma or GED with experience in customer service and debt collection. The Coordinators must be familiar with Fair Debt Collection practices and demonstrate an ability to be assertive while professional. Knowledge of spreadsheet, database and Microsoft word processing documents are required.Independent JudgmentPosition requires the knowledge of established policies and procedures, which controls most of the incumbent’s actions. Very limited independent judgment is utilized.