Claims Manager

Why Apply for the roleLeadership Opportunity: Lead and develop a dedicated team, providing mentorship and fostering growth in a collaborative environment. This position offers you the chance to create a positive, performance-driven culture where you can inspire and guide team members to achieve their best.Engagement in High-Level Strategy: Beyond day-to-day management, you’ll participate in important decision-making areas like pricing strategy, new product development, and risk management. This role offers insight and involvement in shaping the company’s future direction.Cross-Functional Collaboration: Work closely with diverse internal and external stakeholders, including clients, healthcare providers, and third-party administrators, enhancing your professional network and strengthening your communication and relationship-building skills.ResponsibilitiesOversee the complete claims process ensuring adherence to company policies and industry standards.Maintain a focus on customer satisfaction, ensuring prompt and clear communication with policyholders, agents, and stakeholders throughout the claims process.Handle complex claims and formulate litigation strategies to secure favorable results.Develop and execute strategies to identify and reduce risks, including measures for fraud detection and prevention.Guide, support and training the team to maximize performance and productivity.Track key performance indicators, such as claims processing time, customer satisfaction levels, and claims loss ratios, implementing corrective actions as necessary to meet departmental objectives.Work with other departments to resolve complex claims issues, identify areas for process improvement, and ensure consistency with company-wide goals.Stay informed about updates in insurance regulations and industry best practices to maintain compliance.Compile and present regular reports to senior management on the performance of the claims department, trends, and emerging risks, offering actionable insights and recommendations.Requirements:Bachelor’s degree in business, finance or a related field.Preference for candidates with an advanced degree or professional certifications in insurance.At least 10 years of management experience claims processing.Exceptional communication, interpersonal, and analytical abilities.Strong proficiency with user-focused office technology.This role is ideal for experienced claims professionals who want to make a difference, grow their expertise, and contribute to meaningful initiatives within a reputable organization.We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you'd like to request additional options, please email Colin@theagency.ky