Claims Officer

Job DescriptionAt Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. This is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you will join a team dedicated to bringing our vision to be a world leading ambulance service to life.We are seeking a Claims Officer to provide efficient and accurate administration support to the compensation management team. The compensation management team forms part of the Health & Safety Department, which is part of the wider People & Culture division.This is a Full Time, Permanent position. While WFH/Hybrid options are available, it is essential that the successful applicant maintains a presence at Doncaster in line with our hybrid working model.About The RoleReporting to the Lead Compensation Management, responsibilities of this position include, but not limited to: Administrative tasks to support the Compensation Management team including but not limited tothe recording and lodgement of Workcover claimsrecording of certificates of capacity and invoicesBe first point of contact providing advice to internal and external stakeholders and escalate as requiredParticipate in safety change initiatives and projects as required to improve processes for AV's Injury & Claims Management practicesWork collaboratively across the Recovery stream and with AV's WorkSafe AgentParticipate as an effective team member, taking accountability for the provision of dependable, and fair and transparent advice and/or direction to colleagues and customers About YouTo be considered for this position you will possess:Working knowledge of worker's compensation legislation & relevant practicesExperience using computerised claims management, financial and management information systems, including Microsoft Word, Excel and TeamsExperience with dealing with customers and providing a high level of customer service Please see the position description for a full list of position requirements and key selection criteria.Working at Ambulance VictoriaAs a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!Important informationBy applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.This position is classified AV2 under the Ambulance Victoria (Management and Administrative Staff) Enterprise Agreement 2021.The position description can be found on the AV Careers website https://careers.ambulance.vic.gov.au.How To ApplyYour application is an integral part of the selection process and should includeCover letter outlining your experience and interest in the positionCurrent resumeWhen submitting your application you will be required to respond to the following:Tell us about the systems you use to check your work and ensure accuracy?Tell us about your knowledge of Workcover legislation and how would you rate your knowledge?Please note: Answers are limited to 500 words each and a separate document responding to the key selection criteria is not required.Applications must be submitted by 11.59pm AEDT on Sunday 9 November 2025. Applications must be submitted via the AV Careers Centre website https://careers.ambulance.vic.gov.au to be considered. Emailed applications will not be accepted.For further information, please refer to ‘Applying for a position with Ambulance Victoria‘. For any further queries please contact recruitment via recruitment@ambulance.vic.gov.au or 03 9840 3653.At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people. In the event you require a reasonable adjustment to support your application for this role, please contact us at recruitment@ambulance.vic.gov.au and a member of our Recruitment & Selection team will be in touch.