Claims Team Leader

Claims Team LeaderLocation: Wexford Town Engage People are delighted to be exclusively partnering with our client, one of the largest insurance brokers in Ireland and the UK, to appoint a Claims Team Leader.This is a key leadership position responsible for overseeing the processing and management of all general commercial claims, ensuring that clients receive a consistently high standard of service. The successful candidate will combine operational oversight, compliance expertise, and people management to drive excellence in claims handling across the business. About the RoleAs Claims Team Leader, you will lead and manage a team of Claims Executives, overseeing both commercial and personal lines claims. You'll be instrumental in delivering a best-in-class claims experience, enhancing processes, and maintaining compliance with industry standards and central bank regulations.This is an exciting opportunity for an experienced insurance professional who thrives in a collaborative environment and is passionate about delivering exceptional client outcomes. Key ResponsibilitiesLead, mentor, and support a team of Claims Executives to achieve excellence in claims handling.Develop and implement policies and procedures to improve efficiency and quality across claims processes.Analyse claims data to identify trends, prepare reports, and recommend improvements.Manage relationships with clients, insurers, and internal stakeholders to ensure smooth claims resolution.Conduct regular audits to assess compliance, service quality, and adherence to Central Bank guidelines.Facilitate weekly team meetings and one-to-one sessions to support performance, goal-setting, and development.Oversee onboarding of new team members in partnership with HR and Compliance.Promote a culture of continuous learning and ensure all staff meet CPD (Continuing Professional Development) requirements.Build and maintain relationships with internal teams, including Managing Directors, Regional Directors, and Account Executives.Develop strong partnerships with key industry professionals and insurer claims departments.Serve as the main escalation point for claims queries, providing effective and timely resolutions.Collaborate with Marketing to create client communications and claims-related materials.Ensure clear communication and coordination between offices to support centralized operations. About YouMinimum 5 years' experience in a claims or insurance-related role.At least 2 years' experience in a supervisory or management position.CIP qualification (Certified Insurance Practitioner) essential.Proven ability to inspire, motivate, and lead a team in a fast-paced environment.Strong interpersonal and relationship management skills with a client-focused mindset.Demonstrated commitment to ethical principles and professional integrity.Excellent communication, problem-solving, and analytical skills.Proactive approach to process improvement and delivering results through collaboration.Why Join This Team?Join a leading insurance group with an outstanding reputation for client service and professional development.Play a key leadership role in shaping the future of claims handling within the organisation.Enjoy a supportive, dynamic environment that values innovation, learning, and career growth.