Cleaning Manager

Duties & ResponsibilitiesManage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.Build and maintain strong client relationships through excellent service delivery.Manage cleaning materials and stock levels, ensuring timely replenishment.Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.Address HR matters including discipline, grievances, and performance management.Conduct regular site inspections to ensure compliance with SLAs and quality standards.Support contract retention through consistent service and client satisfaction.Skills and CompetenciesStrong knowledge of cleaning processes and hygiene standards.Ability to interpret SLAs and conduct site audits.Basic understanding of HR procedures and labour legislation.Proficiency in MS Excel and operational reporting tools.Excellent organizational and time management skill.QualificationsRelevant operations and people management experience.Minimum of 5 years’ experience in a similar environment on middle management level.Experience in the commercial industry is highly advantageous.Experience in managing or overseeing large compliments of people.Understand cleaning principles and knowledge of company policies and procedures.Good understanding of scheduling of staffing and assign cleaning tasks productively to each position to achieve an output standard according to site specific SLA’s.Strong people skills and knowledge or Industrial relations.