Client Account Manager - E-Commerce Clients

👋 What's The Company Like?LDX Digital is a cutting-edge digital marketing agency specializing in Google Ads and native advertising. We are committed to delivering exceptional results for our clients by leveraging data-driven strategies and innovative ad solutions.Our fully remote team is made up of passionate professionals from around the globe, all working together to drive our clients' success. We are seeking a highly skilled Media Strategist to join our team and help us take our clients' campaigns to the next level.💻 What We Want You To DoWe're looking for a highly organized, proactive, and relationship-driven Account Manager to join our growing performance marketing team.As an Account manager at LDX Digital you will serve as the main point of contact for our clients, ensuring smooth communication, exceptional customer experience, and measurable success across advertising campaigns (primarily Google Ads, Meta Ads, and other paid media platforms).You'll collaborate closely with our internal media buyers, creative team, and analytics specialists to drive results that keep clients happy and confident.The right candidate is equal parts strategist, communicator, and problem solver, someone who understands the performance marketing landscape and knows how to turn complex metrics into clear, actionable client insights.🎯 Key ResponsibilitiesClient Relationship & Communication:Serve as the primary point of contact for assigned clients — managing all day-to-day communications and requestsBuild trusted, long-term relationships with clients by proactively understanding their business goals, challenges, and marketing objectivesConduct regular check-ins, performance reviews, and strategy calls to keep clients informed and engagedManage expectations and ensure all client deliverables are met on time and at the highest standardHandle escalations and problem-solve quickly with diplomacy and confidenceCampaign Oversight & Strategy:Collaborate with internal teams to develop, execute, and optimize paid media campaigns (primarily Google Ads, Meta Ads, and other PPC channels)Review campaign performance metrics, identify trends, and provide actionable insights that align with client goalsUnderstand media buying fundamentals and speak confidently about CPC, CPA, ROAS, conversion tracking, and attribution modelsHelp identify upsell and cross-sell opportunities based on client needs and campaign performanceProject & Performance Management:Coordinate deliverables between internal teams — ensuring ad creatives, copy, budgets, and optimizations are executed according to planMaintain organized client documentation including campaign briefs, strategy notes, meeting summaries, and progress updatesTrack account performance metrics and provide regular reporting with analysis and recommendationsEnsure all campaigns comply with platform policies and brand standardsCustomer Success & Retention:Drive client retention by ensuring satisfaction, strong ROI, and clear communication of valueAnticipate client needs before they arise — staying one step ahead in strategy and supportGather feedback and collaborate with leadership to improve processes, reporting, and client onboardingContribute ideas to enhance the customer journey and strengthen client relationships across the portfolioRequirements🤝 You're Perfect If You Have2+ years of experience in account management, client success, or a similar client-facing role in digital marketing agencies or direct-response advertisingExperience with Google Ads or other media buying platforms (Meta, TikTok, LinkedIn, etc.) — must be able to discuss campaign strategy and performance confidentlyExcellent written and verbal communication skills — you know how to keep clients informed, reassured, and alignedStrong analytical mindset; able to interpret performance metrics and translate data into actionable insightsDemonstrated ability to manage multiple clients simultaneously in a fast-paced environmentTech-savvy, detail-oriented, and resourceful — comfortable using tools like Google Workspace, Slack, Asana, ClickUp, or similar project management systemsEmpathetic, solution-focused, and highly dependable — clients see you as their go-to partnerNote: US-based — candidates must be legally authorized to work in the United States and available between 7:00 AM - 3:00 PM EST🚀 You'll Excel in This Role If You also have:Google Ads or Meta Ads certification (a plus)Familiarity with CRM tools (HubSpot, Pipedrive, or similar)Understanding of analytics platforms (Google Analytics, Looker Studio, etc.)Experience supporting eCommerce, SaaS, or performance-driven campaignsBenefits🌟What's in it for you:Competitive base salary + performance-based bonusesFlexible remote work (US-based only)Opportunity to grow within a fast-scaling digital marketing teamCollaborative, supportive environment that values transparency, ownership, and initiativeDirect mentorship from senior team members in strategy, media buying, and client client leadership training📝 Our Interview Process Click Apply and submit your CV Fill in a short survey & cognitive assessment 1-on-1 video interview with HR You will be asked to complete a short test task 1-on-1 video interview with Hiring Manager