Client Advisors - Ho Chi Minh City

Job DescriptionThe Blue Box.Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style.As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co. store as a Client Advisor on full time basis.Your role in the Tiffany LegacyFor many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honour those dreams with grace and artful understanding.In your role you will:Proactively communicate with our clients, ensuring the Tiffany Experience – uniquely tailored and personalised customer serviceDeliver an uncompromising luxurious experience, maintaining efficiency in a fast-paced environmentContribute to increase performance and elevate client development and selling ceremonyDrive sales and ensure that sales target are exceededPerfect Fit?Be a Blue Box Enthusiast with passion for customer service and sales2-3 years of experience in a sales or customer service role and working toward targets and KPIsAbility to build meaningful client relationships with a diverse populationAbility to be innovative and think outside of the boxYou must be flexible to work non-traditional trading hours including weekdays and weekends, late night trade and all holidaysChinese Speaking skill is an advantage (HSK5 or TOCFL3 are preferred) Why Tiffany?Generous salary, commission, incentives employee discounts and milestone giftHigh performing, caring, fun and dynamic teamCulture focused on wellbeing, innovation and growthEndless career opportunities with the largest luxury group - LVMH!Never-ending training and individual up-skilling opportunitiesGreat mentoring from highly experienced management team This is just the beginning.APPLY NOW.ResponsibilitiesClient Advisors and Senior Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every sales professional. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.Sales: Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.QualificationsRequired QualificationsExperience in retail or luxury retail or relevant client-related experience (e.g., hospitality).Proven track record in achieving sales results.Flexibility to work non-traditional hours, including days, nights, weekends and holidays.Ability to work with a diverse client base.Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.Must have authorization to work in the country where the position is based.Preferred Qualifications:A college/university degree.Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.Proficiency in multiple languages.