Client Care Coordinator

Oscar Hunt operates with a clear purpose: to make people feel special. Our culture is built on great style, great taste, great experiences, and great fun. As we move into the next stage of growth, our team Client Experience team is expanding. The RoleWe’re looking for a Client Care Coordinator to become the heartbeat of our client communication.Based in our brand-new Collingwood Head Office, this is a full-time role focused on centralising inbound client communication across all showrooms, supporting bookings, nurturing client relationships, and ensuring every interaction feels thoughtful, seamless, and considered.You’ll work alongside our Head of Client Experience and showroom teams nationally to ensure every client feels seen, supported, and prioritised at every stage of their journey.Key ResponsibilitiesClient Communication & BookingsOwn all inbound calls across showroomsReturn missed calls promptly and professionallyManage website booking requests, general enquiries and reschedulesCoordinate fittings using TimelyMaintain accurate client records in HubSpotClient Follow-Up & NurtureProactively follow up post-appointment and post-purchaseSupport garment arrival communicationEnsure pickups and remakes are actioned smoothlyIdentify opportunities to re-engage existing clientsAssist with building structured nurture flows and retention processesE-Commerce Client SupportRespond to online enquiries and support ticketsAssist with order tracking and post-purchase careHelp shape scalable client care processes for digital growthOperational SupportAssist with packing and coordinating key internal projectsTrack inbound enquiry volumes and identify patternsContribute to improving systems and reportingYou are:Highly organised and detail-orientedCalm, warm and confident on the phoneProactive - you don’t wait to be told what to doTech-comfortable (HubSpot, Timely, CRM systems - or quick to learn)Process-driven but people-firstEnergised by delivering exceptional client experiencesYou understand that luxury isn’t about being flashy, it’s about being thoughtful.Why This Role MattersThis isn’t just an administrative role. This is a central position that connects our showrooms, our systems, and our clients. As we scale nationally and digitally, this role becomes foundational to ensuring Oscar Hunt delivers a consistent, premium experience at every touchpoint.Culture & BenefitsAt Oscar Hunt, creating a positive culture is paramount. While we encourage everyone to lead by example and uphold our shared values, we also love to give back.As part of this role, you’ll enjoy:A yearly wardrobe allowance to build your own tailored collectionOne additional day of annual leave to celebrate a birthday - yours or someone else’sFlexible working arrangements, including one work-from-home day each weekA beautiful new office in Collingwood designed for collaboration and creativityA supportive workplace that fosters growth, innovation, and high performanceIf you’re excited about building structure, elevating service, and being part of a growing Australian brand, we’d love to hear from you. Apply via LinkedIn or submit your CV and a short introduction outlining why you’re suited to this role to careers@oscarhunt.com.au. Due to the volume of applications, only shortlisted candidates will be contacted.