Intake Officer

The Crime and Corruption Commission (CCC) is a statutory body set up to combat and reduce the incidence of major crime and corruption in the public sector in Queensland. Its functions and powers are set out in the Crime and Corruption Act 2001.About UsWe have a vision that our communities will be safe and supported by fair and ethical public institutions with a focus on those matters of highest threat to the Queensland community. As an organisation we are committed to this vision and as such our values of people, accountability, integrity, courage and excellence underpin everything we do at the CCC.What We OfferAt the CCC our people have access to a range of employee benefits that promote career development, enhance employee wellbeing and encourage a healthy and balanced work and home life. When you join the CCC you can access the following benefits: salary packaging 12.75% superannuation flexible work options, including working from home access to paid parental leave accrued time off opportunity to purchase leave 17.5% annual leave loading health and wellbeing program study assistance access to a wide variety of training opportunities free annual influenza vaccination six star rated inner city location close to public transportAbout YouThe ideal applicant will demonstrate capability in the following requirements:Ability to manage a high volume of work, meet deadlines and maintain confidentiality.Ability to analyse information, received via telephone or in writing, provided by members of the public, public officers and other external stakeholders.Good interpersonal, verbal and written communication skills including the ability to establish good working relationships in a team environment, to liaise effectively both within the Commission and with officers of public sector agencies, and to obtain information and manage unreasonable or challenging behaviours from complainants by telephone.Ability to rapidly acquire a working knowledge of a variety of computer software packages including Microsoft Office suite, Sharepoint, records management systems and database programs.Demonstrates professionalism, personal drive, self-awareness and a commitment to personal development, adherence to organisational values and the code of conduct and displays resilience by focusing on achieving objectives in sometimes difficult circumstances.Demonstrates resilience and the capacity to work with material that may involve explicit, distressing, or offensive content and engage with individuals who have experienced or continue to experience trauma.How To ApplyFor more detailed information, including what is required to demonstrate your suitability for the role, refer to the attached role description. Pre-employment vetting forms a part of our selection process - you may be asked to provide detailed personal particulars and private interests information. For more information about our security vetting process please refer to How to apply | CCC - Crime and Corruption Commission Queensland Aboriginal and Torres Strait Islander peoples are encouraged to apply . Occupational group Administration