Client Consultant-French Speaking

Department: Client ExperienceLocation: Ho Chi Minh CityDescriptionLocation - Ho Chi Minh City, VietnamHybrid working - Office based 1 day per weekHours - 2pm-11pm including 1 hour breakWhy Confluence?At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. With Spiros Giannaros joining us as CEO, we’re entering a new phase of growth—one that builds on our legacy while accelerating our vision for the future. His leadership marks a pivotal moment as we continue to scale, evolve our technology, and deepen the impact we have on our clients and the industry.Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.More about the role & team🧩 About the RoleWe’re building a new global managed services team focused on two integrated compliance products: AccuDelta, a powerful data validation and extraction tool, and Maia, a document generation platform for regulatory content like PRIPs, UCITS, and SFDRs.As a Client Consultant, you’ll play a crucial role in supporting our clients across regulatory data and document production workflows.👥 Key ResponsibilitiesManage incoming client data, ensuring quality and compliance using internal toolsHandle inquiries via Zendesk ticketing system with professionalism and accuracyCollaborate with team members across Ireland, Spain, Tunisia, Paris, and VietnamPerform daily/monthly operational tasks to meet service level standardsOccasionally join client calls to discuss ticket updates or review data workflows💡 Why Join Us?Become part of a collaborative and global team working at the intersection of data and complianceOpportunity to contribute to the integration of cutting-edge platformsStructured onboarding, tools training, and ongoing mentorshipWhat skills and experience do I need to succeed?🎯 Essential SkillsProficiency in Excel and readiness to learn new tools like AccuDelta and MaiaStrong communication skills, both written and verbal (email + occasional phone)Experience in client support or operations within a compliance or tech-related fieldAbility to manage multiple tasks, troubleshoot issues, and meet deadlines🗣 Language RequirementsEnglish: Required - Excellent written skillsFrench: Fluent essentialWhat do we offer?Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:🕚 Generous Time Off packages including additional half days with each public holiday in your location.🌎 Global Career Development opportunities🎊 Social Events💵 Referral Bonus scheme - Upto $3,000 per successful referral🚀 Plus many more!More about the LocationWe offer flexible working options for all employees.ValuesWe look for people who align with our 4 values.IntegrityFace reality with honesty, courage and accountabilityImaginationDeal creatively with challenges and envision what the world could beDisciplineBuild good habits into reflexes which become a part of our lifeServiceCommitted to the success of othersIf you would like to find out more about a Career at Confluence, please apply today.