Client Contact Centre Supervisor

Client Contact Centre SupervisorJoin a team that’s passionate about pets, people, and exceptional service.At VetPartners, we believe in making a difference—one call, one conversation, one pet at a time. Our Client Contact Centre is the heart of our connection with pet owners across One Cancer Care, Best for Pet, Vetwest Animal Hospitals, and Adelaide Vet. We’re looking for a Client Contact Centre Supervisor who’s ready to lead with empathy, drive performance, and elevate the client experience.What You’ll Do:As a hands-on leader, you’ll guide a small, dedicated team of customer service professionals, ensuring every client interaction—whether by phone or email—is warm, helpful, and memorable. You’ll manage both inbound and outbound communications, resolve enquiries, and champion a culture of care and excellence.Your Key Responsibilities:Lead & Inspire: Mentor and coach your team to deliver outstanding service every day. Client Care: Call answering, handle escalations and ensure every client feels heard and supported. Quality Focus: Monitor interactions and uphold high service standards. Training & Development: Empower your team with the tools and knowledge to succeed. Performance & Reporting: Track KPIs and share insights with leadership. Continuous Improvement: Identify opportunities to streamline processes and enhance satisfaction. Collaboration: Be the bridge between the contact centre and other departments. What You’ll Bring:Proven experience in a supervisory or leadership role within a contact centre or customer service setting. Excellent communication and interpersonal skills. A proactive, solutions-focused mindset. A genuine passion for client service. Veterinary industry knowledge is a bonus—but not essential. Why Join Us?Competitive salary based on experienceFull-time role with flexible hours (38 hrs/week)4 weeks annual leaveOngoing professional developmentAccess to Employee Assistance Program (EAP)Generous staff discountsA supportive, inclusive, and caring team cultureReady to Lead with Heart?If you're a motivated leader who thrives in a fast-paced, client-focused environment, we’d love to hear from you. Apply now with your cover letter and updated resume.