Client Engagement Assistant

Advertisement end date: 7/12/2025Mission and objectivesThe United Nations Volunteers (UNV) programme contributes to peace and development through volunteerism worldwide. We work with partners to integrate qualified, highly motivated, and well supported UN Volunteers into development programming and promote the value and global recognition of volunteerism. UNV is administered by the United Nations Development Programme (UNDP) and reports to the UNDP/UNFPA/UNOPS Executive Board. At the country level, UNV Field Units interact with UN entities to integrate volunteerism strategically and meaningfully into the implementation and delivery of their mandates. As part of this process, UNV works with UN entities to identify opportunities where volunteers add specific and unique value to development programmes and peacekeeping missions.ContextAt country level, the UNV Field Unit (FU) and/or designated UNV personnel are responsible for the mobilization and placement of UN Volunteers in UN Agencies, Funds, and Programmes in the areas of peace, development and humanitarian assistance. UNV Field Units/designated UNV personnel represent and position UNV in the respective countries with a focus on the UN Country Team, bringing UNV’s services and solutions closer to its partners within a client service approach and collaborating with other stakeholders from government, civil society and private sector. As UNDP represents UNV at country level, UNV personnel are usually hosted within a UNDP Office and are accountable to the Supervisor and UNV Executive Coordinator for compliance with UNV and UNDP policies, rules and regulations.Skills and experienceMinimum of 3 years of practical and relevant experience at national or international level in partnership engagement, advocacy, management, client service or related areas.• Fluency in the local language of the duty station.• Previous experience with international or development organizations is considered an asset.• Experience in preparing presentation materials, including PowerPoint slides and talking points, as well as minute-taking and report drafting.• Experience in the use of computers, office software packages (MS Word, Excel, etc.), database packages, and web-based management systems such as ERP.• Knowledge and experience of ticket-based service management systems (e.g., Salesforce/UNALL, or equivalent) is considered an asset.Area(s) of expertiseAdministration, Communication, Volunteer managementLanguagesEnglish, Level: Fluent, RequiredRequired education levelTechnical/vocational diploma in Social Sciences or related area. Highschool diploma with 2 additional years of relevant experience can be considered.Volunteer Living AllowanceUN Volunteers serve full-time in their professional expertise, supported by a benefits package, including a monthly living allowance to ensure a secure standard of living at their duty stations. These allowances are not intended as compensation, reward, or salary for the volunteer's service. Check our entitlement calculator, UVP - Unified Volunteer Platform (unv.org).