Client Engagement Professional

Job Mission:Top client activities play a key role in the building of this long-lasting relationship. They aim at reinforcing our exclusivity towards our top clients, to strengthen their attachment to the brand as well as to develop the relationship with high potential prospects.The client engagement assistant is responsible for strengthen the client relationship through diverse engagement journey and exclusive activities; in strong collaboration with other Métier’s (Fashion & Watches Fine Jewelry) and in partnership with Regional & Global top client team.She/He contributes to the brand transmission and the development of the relationship with our Top clients/prospects through direct entertainment.Key Responsibilities:Top client engagementOrganize and coordinate client engagement and activities incl.catering, gift and client targetingSupport top client event managementManage agency to develop top client engagement programGenerate post event report and feedbackTop client analysisSupport planning and management to ensure that top client investments and expenses are in line with business planning and forecastPropose and evolve performance measurement formats, help implementation, consolidate and monitor results to fine-tune strategy recommendationsEstablish feedback forms and KPIs to monitor, evaluate, and improve the effectiveness of client activitiesLocal support / coachingSupport boutique in the development of their client relationship (ex: Etiquette/Dinner experience), event/engagement and advise on individual approach (ex: Boutique gestures)Requirements :Work ExperienceMinimum 5 year and above luxury client relationship experience, preferably in Event or PR (glossy magazines, PR agencies with Guest management experience), client experience and experience in top client support is a plusRequired CompetenciesFluent in both Korean & English / French is a plusExcellent Microsoft Office Suite skills, especially PowerPoint , Excel and OutlookStrong connection with local culture, heritage and lifestyle trendsSolid sensitivity to the luxury retail and client serviceSolid level of sophistication and culture on Art, Cuisine, Wine..Organization Relationship:InternalRegional & Global Top client teamLocal Event & CX & Style & Retail teams (Fashion)/ MKT teams(Watch & Fine Jewelry)ExternalAgencies and vendors