Customer Service Representative (Web3 - Japanese / Chinese Speaking)

✅ Key ResponsibilitiesHelp troubleshoot problems for customer accounts and other account related issues, offering comprehensive trading and campaign information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Demonstrate an in-depth understanding of products, functions, features and benefits. Assist with users via live chats, ensuring prompt and accurate responses. Identifying enquiries, escalating accordingly and resolving enquiries, conduct, collaboratively with relevant teams. Manage institutional Telegram chats, providing high-quality support to institutional clients. 👤 Qualifications & SkillsA minimum of 2 years’ experience in customer service. Proficient in customer relationship management systems and data analysis. Strong motivational skills, with the ability to thrive both independently and as part of a team. Excellent communication and interpersonal abilities, with a commitment to customer satisfaction. Experience or familiarity with the Intercom Ticketing System is highly desirable. Capable of effectively managing institutional Telegram chats. Familiarity with institutional APIs is a significant advantage. Strong written and spoken Japanese & Chinese skills. Knowledge of cryptocurrencies or digital payments is a plus. Available to work in the Asia Timezone, ideally based in Asian region.