Client Experience & Operations Coordinator

Client Experience & Operations CoordinatorReConnect – Integrative Center for Mental HealthAustin, TX • In-Person • Part Time to start and then move to Full-TimeAt ReConnect, we help high-achieving adults, couples, and families heal from stress, burnout, and emotional disconnection through a neuroscience-based, trauma-informed approach that integrates brain-mapping, neuromodulation, somatic therapies, and relational psychology.We are looking for a warm, organized, proactive coordinator who will serve as the heartbeat of our client experience — someone who ensures every person who walks through our doors feels supported, guided, and cared for.This role is ideal for someone who loves:Organizing and focusing on detailsCreating calm, welcoming experiencesKeeping systems running smoothlyAnticipating needs before they are spokenHelping others feel regulated, held, and understoodWorking in a meaningful, healing-oriented environmentResponsibilitiesClient Care & ExperienceBe the welcoming presence clients interact with (phone, text, email, in-person)Guide clients through their treatment journey with clarity and compassionManage appointment scheduling for multiple providersEnsure clients feel seen, remembered, and supported throughout their careOperations CoordinationMaintain treatment room readiness (clean, calming, organized)Track supplies and coordinate inventory ordersManage client communication, reminders, intake forms, and follow-upsSupport daily clinic flow with steadiness and structureSales & Enrollment SupportFollow up with new inquiries and prospective clientsHelp clients understand treatment pathways (Neural Reset → Brain Map → Program)Support onboarding and program enrollmentMarketing & Community OutreachAssist with coordinating workshops, talks, and community eventsSupport brand messaging and light social media implementationWho You AreDetail-oriented and organized — you track tasks and follow throughProactive — you notice what needs to happen and take initiativeWarm, grounded, and relational — people feel safe with youStrong written and verbal communication skillsAble to work independently and take ownership of your roleSpanish fluency or conversational ability is a strong plusExperience in wellness, mental health, medical, hospitality, or high-touch service settings is preferredSchedule & CompensationFull-time, in-person, Monday–Friday (some flexibility for events)$25–$30/hour, depending on experienceOpportunities for growth into leadership as the clinic expandsWhy Work With UsReConnect is a place of warmth, depth, and integrity.We are committed to deep healing, not quick fixes.You will be part of meaningful work that supports real transformation — every day.We value:Compassion and presenceNeuroscience-based careNervous system-safe communicationHuman connection as a vehicle for healing