Client Partner

About the RoleThis is a senior client leadership role responsible for driving growth, innovation, and strategic alignment within one of our most significant financial services clients — a leading Australian bank.You will serve as a trusted advisor to senior client stakeholders, orchestrating multi-disciplinary teams across sales, delivery, and technology to deliver measurable business value through AI, digital transformation, and software engineering programs.Key Responsibilities1. Client Relationship & GrowthServe as the primary relationship owner for senior client stakeholders (CIO, CDO, CTO, Head of Digital, Innovation, etc.).Develop and execute a strategic account plan aligned to the client’s transformation priorities.Drive revenue growth across consulting, AI, and custom software development services.Build trusted, long-term relationships across multiple business units and technology domains.Identify opportunities for innovation, co-creation, and long-term partnership models.2. Account Strategy & PlanningLead annual and quarterly planning processes for the account, including pipeline coverage, growth targets, and territory strategy.Understand the client’s strategic roadmap, technology landscape, and competitive environment.Partner with Delivery and Technology leads to ensure account strategy is supported by delivery excellence and innovation.Maintain a clear view of the client’s budget cycles, procurement processes, and decision-making dynamics.3. Opportunity Management & Sales ExecutionQualify, pursue, and close opportunities across digital transformation, AI, data analytics, cloud modernisation, and software engineering.Manage the end-to-end sales cycle in partnership with pre-sales, solution architects, and marketing teams.Develop proposals, client presentations, and value propositions tailored to banking use cases.Maintain accurate pipeline and forecasting data in CRM systems.4. Partnership & Ecosystem CollaborationCollaborate with technology partners (AWS, Google Cloud, Microsoft, OpenAI, etc.) to bring ecosystem value to the client.Support co-marketing initiatives, thought leadership, and joint go-to-market efforts targeting the financial services industry.5. Delivery & Client SuccessWork closely with delivery leaders to ensure successful execution of all programs.Monitor client satisfaction, resolve issues proactively, and drive continuous improvement.Ensure governance processes and quarterly business reviews (QBRs) are conducted effectively.Required Skills & Experience10+ years of experience in enterprise client management, strategic account leadership, or consultative sales in the technology or professional services industry.Proven track record of managing large banking or financial services accounts (>$10M annual revenue).Deep understanding of AI, digital transformation, and software engineering trends in the banking sector.Strong commercial acumen with ability to develop business cases and negotiate complex contracts.Excellent communication, influencing, and relationship-building skills across executive levels.Collaborative mindset with ability to align cross-functional teams (Sales, Delivery, Technology, Marketing).Experience working with or within major Australian banks preferred.Preferred AttributesStrategic thinker who can connect client priorities to actionable technology initiatives.Entrepreneurial and self-driven, with strong sense of ownership.Comfortable operating in a matrix environment and influencing without direct authority.Passion for innovation, AI, and emerging technologies.