Key Account Manager - Strategic Accounts (Commercial Furniture)

Join Australia’s number one online furniture and homewares retailer and play a pivotal role in strengthening and growing our B2B partnerships. As a Key Account Manager, you will focus on developing strategic accounts, ensuring clients receive exceptional service while driving long-term revenue growth through deeper collaboration.This is an opportunity to bring your Commercial Furniture expertise to a fast paced, high-performing team. If you don’t have direct industry experience but are a proven B2B account manager with a strong record of building client portfolios, we’d love to hear from you.What You’ll DoManage and grow a portfolio of key business accounts, driving retention and expansionPartner with clients to understand their goals and deliver tailored solutionsDemonstrate strong negotiation skills and business acumen in pursuing upsell and cross-sell opportunities for strategic salesCollaborate with internal and offshore teams to deliver seamless service, accurate quotes, invoices, and account supportProactively gather client feedback, resolve issues, and enhance the customer experienceLeverage sales data and account insights to uncover new business opportunitiesWhat You’ll BringProven success in Key Account Management or B2B client relationship rolesExperience in the Commercial Furniture industry highly regarded Excellent ability to influence and partner with stakeholders at all levels, including C-suiteStrong business acumen, negotiation skills, and a client-first approachConfidence in using CRM systems (e.g., Salesforce) and reporting on client metricsOutstanding communication and presentation skillsWhy Join UsWork with Australia’s leading online furniture and homewares retailerFocus on strengthening trusted client partnerships - not cold callingBe part of an innovative and fast-growing B2B divisionHybrid working arrangements - WFH Monday’s & Friday’sSupportive culture that values adaptability, teamwork, and customer successThursday happy hour in our games room (yes, pool table and old-school arcade games)Catered lunches three days a week + subsidised barista coffeePaid birthday leave + parental leaveDaily mindfulness practiceStaff discounts across our entire rangeA culture that’s ambitious, grounded, and always evolvingView our current vacancies: templeandwebster.com.au/CareersSee what we get up to on our LinkedIn Life Page: linkedin.com/company/temple-&-webster/life