Client Project & Service Manager

Job DescriptionProject Implementation & DeliveryLead and manage end-to-end client onboarding and implementation projects — from initial scoping through deployment, go-live, and handover to ongoing service.Define and maintain a repeatable, scalable framework for project execution to ensure consistent, high-quality delivery across clients.Oversee project timelines, budgets, resource allocation, risk management, and delivery KPIs to ensure successful and profitable outcomes.Coordinate across Evooq’s internal teams — including Product, Engineering, and Client Success — to ensure alignment and timely delivery of all project components.Client Relationship & Service ManagementServe as a trusted advisor and main point of contact for assigned clients, ensuring ongoing satisfaction and engagement.Build strong, long-term relationships with stakeholders at all levels — from project sponsors to operational users.Understand each client’s business objectives, translating them into clear requirements and actionable delivery plans.Manage the client governance model, including project steering committees and regular service reviews.Provide structured reporting on delivery performance, progress, and areas for continuous improvement.Collaboration & Continuous ImprovementWork closely with Product Managers to share client insights, identify service enhancements, and influence the product roadmap.Partner with internal support and engineering teams to resolve client-specific issues and implement tailored solutions.Conduct client training sessions to enhance adoption and effective usage of Evooq’s platform.Proactively monitor service performance and usage metrics to identify opportunities for optimization and innovation.Collaborate with Account Managers to uncover and execute on cross-selling or upselling opportunities.