Client Relationship Manager

Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.Together, we can get life-changing therapies to patients who need them—faster.ResponsibilitiesResponsible for regularly reviewing weekly, monthly & quarterly - program activities with the client.Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented.Monitors all program’s activities and IT projects associated with the programIncludes setting due dates and responsible partiesFollows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are metWeekly report out of all program’s activitiesSolicit feedback from the activity/task owners on sub-tasksMaintain up-to-date activity timeline, articulate progresses and delaysDevelops and manages activities timelines to ensure all deliverables are completed on schedule.Obtain consensus for activities risks, decisions and closuresCoordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities.Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met.Escalate delayed activities to program’s leadershipIf activity owners are missing deadlines consistently and/or are unresponsive.Managing contract amendments and project change requests for the client.Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client.Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client’s Access and Marketing teams.Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors.-QualificationsMin 5 years related client services experience, preferredMin 5 years’ experience in managing complex program activities with high accountability, preferredBachelor’s degree preferredAbility to travel - less than 25%Proven product knowledge in business areaWhat is expected of you and others at this levelApplies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities.Own and develop tracking tools to achieve specific program management goals and activities.Create and participate in recurring business review presentationsRecommends new practices, processes, metrics, or modelsProjects may have significant and long-term impactProvides solutions which may set precedentIndependently determines method for completion of new projectsReceives guidance on overall project objectivesActs as a mentor to less experienced colleaguesTRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am - 7pm CT.REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)Upload speed of 5Mbps (megabyte per second)Ping Rate Maximum of 30ms (milliseconds)Hardwired to the routerSurge protector with Network Line Protection for CAH issued equipmentAnticipated salary range: $80,900.00 - $92,400.00Bonus eligible: NoBenefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.Medical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsApplication window anticipated to close: 01/16/2026 *if interested in opportunity, please submit application as soon as possible.The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.