Client Relationship Manager

Job Title: Client Relationship ManagerWork Location: Sofia, BulgariaEmployment Type: Full-TimeDepartment: SalesRole SummaryJust Eat Takeaway.com (JET) is seeking an experienced Client Relationship Manager to lead and manage key partnerships with international and multinational restaurant chains. In this role, you will be responsible for building strong HQ-level relationships, negotiating strategic agreements, and driving sustainable growth across Bulgaria’s chain restaurant segment.As a trusted advisor, you will collaborate with cross-functional teams to optimize partner performance, develop joint business plans, and identify new opportunities for mutual success. This is an exciting opportunity to play a central role in JET’s expansion and strengthen our leadership position in the online food delivery industry.Key ResponsibilitiesHQ-Level Relationship Management: Lead acquisition and account management activities for international and multinational chains at the headquarters level.Negotiations & Contracting: Lead or participate in negotiations and sign country framework agreements and franchisor contracts.Sales Strategy: Set clear sales targets in collaboration with the Team Lead and execute plans to meet them.Trusted Advisor: Build, maintain, and develop long-term strategic relationships with key decision-makers.Market & Competitor Analysis: Track and analyze market developments, competitor activities, and emerging trends.Business Planning: Develop Joint Business Plans and conduct regular business and performance review meetings.Process Optimization: Analyze and improve account management processes to boost sales performance.Cross-Functional Collaboration: Partner with internal teams such as Product, Marketing, and Customer Service to deliver the best outcomes for chain partners.Voice of the Customer: Represent partner needs internally and help develop tailored solutions (features, analytics, co-branding, reporting, invoicing).Portfolio Management: Align closely with your Team Lead to identify portfolio improvements and growth opportunities.Working ConditionsLocation: Based in Sofia, Bulgaria.Model: Hybrid – 3 days per week in the Sofia office.Environment: Collaborative, dynamic, and fast-paced.Travel: Occasional travel may be required for partner or internal meetings.Reporting Line: Reports to the Team Lead, Strategic Accounts.Required QualificationsMinimum 5 years of experience in sales roles, including at least 2 years in key or strategic account management.Bachelor’s degree in Business, Management, Economics, or a related field.Proven success in managing large, complex client relationships—ideally with restaurant chains or food service brands.Strong customer-focused mindset with an ability to optimize processes and drive results.Excellent communication, negotiation, and relationship-building skills.Fluent in English and Bulgarian (both written and spoken).Strong analytical, organizational, and reporting skills.Preferred QualificationsPrior experience in food delivery, hospitality, or e-commerce sectors.Experience developing joint business plans with strategic partners.Skilled in CRM tools, data analytics, and reporting systems.Proactive mindset with the ability to work independently and collaboratively.Apply Now!