German VIP Team Lead

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise - it’s a journey.Job Purpose:As a VIP team lead, your role is to manage a team of VIP Account managers, ensure their daily tasks and responsibilities are carried out efficiently and completely on a daily basis. To manage the team towards reaching and surpassing their goals.Lead by example by assisting in the development of the team processes and procedures. Focus on surpassing targets on a monthly basis through proactive and reactive actions to be taken by your team.Main Duties and Responsibilities:Manage the overall running of the VIP teamDevelop & implement strategic plans to ensure VIP Managers grow within their rolesAchieving progress and hitting VIP targets by successfully managing the team and assessing the teams’ strengths & addressing weaknessesEstablishing productive and professional relationships with key personnel in assigned customer accounts and membershipsManage and understand your team’s markets and KPIs and take appropriate action to capitalize on opportunities and fill gapsImproving upon current procedures and implementing new processesWeekly reporting on team and market performanceConducting regular 1 2 1’s & Performance managementAny other tasks assigned by Head or Director of DepartmentJob Requirement / Skills:Strong interpersonal skillsFluent GermanWorking knowledge of Microsoft officeExcellent organisational and time-management skillsExcellent understanding of VIP player managementStrong people management skillsExcellent oral and written communication skillsScheduling and work planningPresenting and report skillsEducation / Experience:Worked in a VIP role for 2 years or moreGood understanding of client/customer and market requirements and dynamicsStrong leadership skills with ability to drive a VIP teamAbility to work under pressureUnderstanding of numbers and targetsFluent in GermanWhat we offer:Monthly food vouchers (200 BGN);Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;Starting from 20 paid leave days;6 additional days of sick leaves without document required;Birthday gift cards;Sports card (Multisport);Wedding and newborn gifts;Breakfast, Friday lunches, fruits, and snacks in the office;Team-building events and activities;Career growth opportunities;Sunny, spacious office.Ready to shine? Let’s make it real.