Client Retention Representative - Weekly Pay

Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Richardson, TX. In this role, you will be instrumental in building and maintaining long-term relationships with our clients, ensuring they receive exceptional service and support for our sustainable energy solutions.Your primary focus will be to engage with existing and new B2B sales customers, addressing their needs, resolving concerns, and promoting the value of our services and sales. By fostering effective communication and understanding customer experiences, you will help drive customer loyalty and minimize attrition rates.ResponsibilitiesProactively reach out to clients to assess satisfaction and gather feedback on our products and servicesEngaging B2B sales with current and new customersHandle inquiries and complaints effectively and professionally, ensuring swift resolutionDevelop personalized retention strategies to encourage client renewals and upgradesCoordinate with internal teams to relay client feedback and advocate for customer needsAnalyze client data and retention metrics to identify trends and suggest improvementsParticipate in the development and execution of customer loyalty programsKeep abreast of industry trends and best practices in customer retentionRequirementsProven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sectorExcellent communication and interpersonal skillsStrong analytical skills with the ability to interpret data and client feedbackProblem-solving attitude and a commitment to delivering exceptional customer experiencesAbility to work independently as well as part of a teamCreative approach to developing client retention strategiesBenefitsRapid advancement opportunitiesProfessional sales training curriculumPaid TrainingWeekly Pay