Client Service Specialist

We are seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving and technical skillset. For our Support Hiring strategy, we are moving the US position to Mexico hub. Due to the complexity of our product, we need to hire a CSS with a technical profile to support more efficiently our customers. A Day In The Life Typically Includes: · Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool. · Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details. · Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements. · Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships. · Administer customer training on various functions. · Document support procedures and solutions for common issues. · Assist with training team members. Basic Qualifications: · Customer Service and/or Operations experience supporting a software application. · Customer management skills. · Verbal and written communication both in English and Spanish · Experience working with Microsoft Office applications (Excel, Word, PowerPoint). · Experience working both independently and in a team environment, which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts. Preferred Qualifications: * Experience working with supply chain management and/or logistics management software. * Experience with Freight Forwarders, Logistics Service Providers and Carriers. * Experience with International Trade, Incoterms. * Experience with EDI or technical mapping. • Experience in client service, account management, or a similar client-facing role. Location: Hybrid role - 3 days in office, 2 days working from home.About InforInfor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.For more information visit [1] www.infor.comReferencesVisible links1. https://www.infor.com/Our ValuesAt Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the [2] FAQ section.Fraud AwarenessWe have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our [3] guidelines and protect yourself from recruitment scams.Fraud Privacy PolicyWe value your privacy at Infor. You may access our privacy policy [4] here.ReferencesVisible links1. http://https//www.kochind.com/about/business-philosophy2. https://www.infor.com/about/careers/faq3. https://dam.infor.com/api/public/content/b45f298e1ab44b84ac898d759b2c21f7?v=3994f5e94. https://www.infor.com/about/privacy