Client Solutions Consultant with German and English

Are you ready to take the next step in your career and to achieve your next challenge?If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!At Personio, Customer Success is more than one specific role. It is rather an integral part of our company culture and defines how our customer-facing teams work. Customer Success follows the mission to maximize customer value in our everyday business. As part of this team, you enable our customers to understand the product, give feedback, encourage their growth, and make their people processes more successful. Join and become part of our exciting journey!Tasks and Responsibilities:Independent analysis of our new customers' requirements regarding our HR softwareStructured support of Personio implementations through e-mails, telephone calls, and web demosEnsuring customer satisfaction through competent advice on HR processes in PersonioValidation, preparation, and assistance with importing customer dataInvolvement in the creation of training materials, e.g. help center articles or webinarsContinuous optimization of our processes, e.g. through the automation of individualwork stepsWhat you need to succeed:You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing roleYou are passionate about digital transformation in HRYou think in solutions, not problems putting the customer always firstYou work autonomously and reliablyYou enjoy working data-driven and you feel very comfortable using MS-Office, especially ExcelYou are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in EnglishTools like Zendesk, Gainsight, and Jira already sound familiar to youIn return, we will give you:Fully paid trainingStable job and career development opportunitiesAttractive salaryAdditional health insurance50+ benefits and services to choose fromPositive international working environmentSupport and learningEmployee referral bonusesDoes it sound like the perfect job for you? Apply now!About us: TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and the country's largest employer in the CX (Customer Experience) industry with over 4,000 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our client's procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.