Technical Support Representative

We are:Zota is a payment gateway technology hub, serving as a one stop shop for online businesses, enabling them to accept payments from anyone, anywhere! We are connected to over 1,000 financial institutions worldwide, allowing us to centralize a range of global and local payment methods, in one payment page.About the opportunity:Our Support Team is looking for a Support Representative who is passionate about addressing and solving customer issues, to join us in our Sofia Office. This is a great opportunity to join a growing Support Team in the FinTech industry.If you are someone who thrives in a fresh, fun, and dynamic team environment and is looking to grow in a long term position, this could be the role for you!What you will do:Address and solve customer issues through email, Slack, and TeamsCooperate with other online platform representativesHelp customers with API integration to our gatewayBuild and maintain the transaction processIdentify and document bugs and featuresHandle correspondence with merchants and various third partiesManual QA of integrations with our partnersRequirements:Availability to work during weekends/holidays (from time to time, from home)Experience in technical/customer supportExcellent written and verbal EnglishFamiliarity with APIsAbility to analyze and interpret technical data and logsStrong organizational, analytical, written, and verbal communication skillsPassion for troubleshooting and attention to detailTo encourage a Healthy Work/Life Balance we also provide:Hybrid work model (3 days from home a week)Аdditional paid days offAttractive remunerationPrivate health insurance, sports card, and other social benefitsHappy Hours, team Building and other team fun activitiesCozy office space with relaxation and library areasOffice fruits, snacks, and drinksFree parking and charging for all matters of transportationAbout our hiring process:Digital interview → Home Task → Interview with Support Team Leader → HR Interview → Integrity Test → Offer.