Client Success Executive

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.About This Opportunity: As a Client Success Executive with Valenz, you will be responsible for managing and growing client relationships through regular engagement, strategic account planning, and solution-based selling. You will lead client presentations, oversee proposals and renewals, and ensure seamless implementation of services. Acting as the primary point of contact, you will collaborate with internal teams to resolve issues, drive process improvements, and ensure compliance, all while delivering exceptional client experiences.Things You’ll Do Here: Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and servicesDrive revenue growth through upselling, cross-selling, and strategic account planning across assigned clientsManage and track sales opportunities using the CRM system to ensure accurate pipeline visibility and follow-upOversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teamsDevelop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunitiesServe as the primary client contact, ensuring timely communication, issue resolution, and overall satisfactionDemonstrate strong knowledge of Vālenz products and services, effectively aligning solutions with client needsCollaborate with internal teams to resolve client issues, improve service delivery, and streamline processesEnsure compliance with company policies, procedures, and HIPAA standards in all client interactionsPartner with Operations, SMEs, and other departments to meet client requirements and strengthen relationshipsReasonable accommodation may be made to enable individuals with disabilities to perform essential duties.What You’ll Bring to the Team:5+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administrationExperience in healthcare plans, health insurance, or equivalentExceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtuallyProficiency in MS Office, especially in advanced Excel functions and PowerPointAbility to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer serviceA plus if you have…Bachelor's degree in marketing or business administration Self-funded healthcare experienceWhere You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!Work Environment: You’ll need a quiet workspace that is free from distractionsTechnology: Reliable internet connection—if you can use streaming services, you’re good to go!Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/softwareLocation: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAAWhy You'll Love Working HereValenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.BenefitsGenerously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx CardSpending account options: HSA, FSA, and DCFSA401K with company match and immediate vestingFlexible working environmentGenerous Paid Time Off to include vacation, sick leave, and paid holidaysEmployee Assistance Program that includes professional counseling, referrals, and additional servicesPaid maternity and paternity leavePet insuranceEmployee discounts on phone plans, car rentals and computersCommunity giveback opportunities, including paid time off for philanthropic endeavorsAt Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.Powered by JazzHRBoqH8nM5Rn