Client Success Manager and Appointment Setter

Industry: HVAC | AI Automation | Coaching Schedule: 40 hrs/week (Mon–Fri) Compensation: Base + Commission Location: Remote (USA preferred)About UsWe’re a fast-growing HVAC & AI agency coaching company helping HVAC business owners scale using modern marketing, automation, and AI-driven systems. As we expand, we’re hiring a driven Client Success Manager + Appointment Setter who thrives in communication-heavy roles and loves helping clients win.What You’ll DoClient Success (50%)Serve as the primary point of contact for your client rosterHost weekly & monthly Zoom check-insTrack KPIs, deliverables, and implementation milestonesGuide clients through AI systems, workflows, and marketing rolloutsIdentify bottlenecks, solve issues proactively, and keep clients accountableMaintain high client retention, engagement, and satisfactionAppointment Setting (50%)Follow up with inbound leads via Slack, SMS, email, and DMsQualify prospects using scripts and frameworksBook calls directly through GoHighLevel schedulingManage pipelines and lead lists inside GHLUse Wavv Dialer for outbound calls & follow-upsHit weekly booking and performance KPIsTech Stack You’ll UseGoHighLevel (GHL) – CRM, automations, schedulingSlack – internal communication & client channelsZoom – check-ins, support calls, onboardingWavv Dialer – outbound calling & follow-upExperience with these tools is a strong plus.What We’re Looking ForExperience in client success, sales, customer support, or appointment settingStrong communication skills (written + verbal)Highly organized, proactive, and detail-orientedAbility to manage multiple clients effectivelyBonus: Experience with UGC creation, social media management, or content productionExtra bonus if you’ve worked in coaching, digital marketing, or HVAC/home servicesWhy You’ll Love This RoleCompetitive base + commissionClear structure, KPIs, and growth pathFully remote with a fast-paced, supportive teamOpportunity to help HVAC owners grow using AI & automationHow to ApplyPlease send:Your resumeA Loom or video recording (1–3 minutes) introducing yourself and explaining why you’re a great fit.We are hiring immediately.