Client Success Manager

Job DescriptionWhat you'll do as a Client Success Manager:Lead client onboarding and implementation from scoping to go-live, ensuring projects are delivered on time, within budget, and to the highest quality standards.Serve as the primary liaison between clients and internal teams, ensuring seamless communication and efficient coordination throughout all stages of delivery and service.Develop and implement repeatable frameworks for client onboarding, project execution, and service management to drive consistency, scalability, and operational excellence.Establish structured governance models involving key stakeholders from Edgevooq and client organizations to maintain alignment, manage risks, and ensure transparency.Understand client needs and objectives, tailoring solutions and integration strategies to ensure the optimal use of Edgevooq’s products and services.Act as a trusted advisor, guiding clients on best practices and supporting them through the full lifecycle—from implementation to post-launch success.Contribute to pre-sales activities by supporting solution design, client proposals, and demonstrations in partnership with Sales and Product teamsCollaborate closely with product owners and developers to address client-specific requirements, resolve issues, and identify opportunities for product or service enhancements.Monitor and analyze project performance, tracking key metrics such as scope, resources, profitability, and risks, while proactively driving improvements.Conduct client training sessions and create user materials to empower clients to fully leverage the platform.Prepare and participate in Steering Committees, presenting detailed progress updates, insights, and recommendations.Identify cross-sell and upsell opportunities in collaboration with Account Managers to strengthen client partnerships and drive business growth.